We at Everest Group see companies now taking a step back from their practice of the last 10-20 years in contracting with third parties for many different services across the BPO or BPS category and IT stacks. Their step-forward goal is portfolio rationalization – consolidating and reducing the number of vendors and service providers in their portfolio. This creates substantial challenges in their organizations as well as pricing challenges in the services industry.
How Persistent Teams Improve Productivity In IT
Every company wants to create new value for competitive advantage. One component [...]
