We at Everest Group see companies now taking a step back from their practice of the last 10-20 years in contracting with third parties for many different services across the BPO or BPS category and IT stacks. Their step-forward goal is portfolio rationalization – consolidating and reducing the number of vendors and service providers in their portfolio. This creates substantial challenges in their organizations as well as pricing challenges in the services industry.
Navigating the Shift to Next-Gen Customer Engagement Technology Products in the Life Sciences Sector
Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy [...]
