Having come closer to the end of the COVID-19 business crisis and now looking at the consequences for the third-party services market next year, I am increasingly optimistic that we will see an extremely strong year going forward. In fact, I believe it will be historically robust. Yet, COVID is still here, and the services market experienced a deceleration in growth this year. Here is a look at what is changing that picture for service provider firms as well as the implications for services customers.
The Transformation of ITSM – From Mere Ticket-Filing to a True Business Value Driver
Remember IT Service Management (ITSM)? If you’re already yawning and imagining that [...]
