Having come closer to the end of the COVID-19 business crisis and now looking at the consequences for the third-party services market next year, I am increasingly optimistic that we will see an extremely strong year going forward. In fact, I believe it will be historically robust. Yet, COVID is still here, and the services market experienced a deceleration in growth this year. Here is a look at what is changing that picture for service provider firms as well as the implications for services customers.
Which Call Center Agent Model is Right for Your Business During and After COVID-19?
Today, most companies have staff working from home due to the pandemic. [...]