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Impact sourcing study supported by The Rockefeller Foundation substantiates business case for employing high potential, disadvantaged individuals. DALLAS, Sept. 18, 2014 — Impact sourcing (IS) is not just a nice thing to do; it also makes perfectly good business sense, […]

Capital markets AO activity doubled in 2013 Capital markets ITO contracts scope characteristics: Regulatory compliance and analytics highest; digital components on the rise Nearshore locations in Eastern Europe and Latin America are increasingly relevant for capital markets AO delivery US$12.3 […]

Anti-incumbency, shorter deals, emerging markets and disruptive technologies are on the rise and reshaping the future of global services. DALLAS, Sept. 3, 2014 — On the surface, the demand for global services remained steady in the second quarter of 2014, […]

In some markets, contract terminations have more than doubled in recent years driven by a variety of factors Visit the report page

Emerging markets exhibit increasing demand for outsourcing in insurance, oil & gas, and manufacturing Visit the report page

Increasing buyer preference to unbundle services leads to shorter deal duration Visit the report page

Analytics, regulatory compliance, risk management capabilities, and solutions helping banks meet demands placed on them by new-age banking consumers are likely to drive future growth in BFS BPO.  DALLAS, AUGUST 26, 2014 — The global business process outsourcing (BPO) market […]

Share of renewals / restructured deals in outsourcing declining over time Visit the report page

ITO continues to gain share of total outsourcing market; BPO and combined shares decline in both number of transactions and ACV Visit the report page

Click on graphic to increase size As margin pressures rain down on financial institutions in the aftermath of the financial crisis, many take shelter in BPO, driving overall uptake and increased adoption across all geographies and buyer sizes, as well […]