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  • Viewpoint
    Feb. 16, 2026

    For decades, service delivery models have evolved incrementally for efficiency, scale, and standardization through labor leverage, structured processes, and rate-card economics. Today, the rapid adoption of AI, generative AI, and agentic AI is forcing a more…
  • State of the Market
    Dec. 24, 2024

    The report explores the transformation of enterprises and providers in the construction sector, focusing on aligning with emerging technologies and addressing dynamic industry challenges. It segments the industry into three primary areas: residential and commercial development,…
  • Accelerator
    Dec. 03, 2024

    This report is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group's accelerator report is essential for sourcing leaders navigating the ever-evolving supplier diversity landscape. It highlights supplier diversity as…
  • Provider Snapshot
    Oct. 27, 2025

    The global services market is highly dynamic and evolving rapidly. This transformation is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are reassessing their market positions and refining their growth strategies.…
  • Thematic Report
    Feb. 12, 2025

    The healthcare payer market is poised for significant shifts in 2025, driven by growing Medicare Advantage enrollments, rising medical loss ratios, and evolving regulatory frameworks. Payers are facing increasing financial and operational pressures, requiring a strategic…
  • State of the Market
    Oct. 31, 2025

    Enterprises are progressing beyond digital enablement into a new era defined by AI-driven business value realization. As AI reshapes cloud spending priorities, enterprise focus is shifting from experimentation to scaling innovation for sustainable impact. Google Cloud…
  • In the News
    Nov. 10, 2021

    The global Recruitment Process Outsourcing (RPO) market contracted 13% in 2020 as enterprises’ talent demand decreased substantially during the pandemic. According to Everest Group, during this downturn, service providers accelerated the development of their technological capabilities…
  • PEAK Matrix®
    Nov. 20, 2025

    As talent acquisition becomes more outcome-driven, enterprises are placing greater emphasis on unified platforms that enhance both candidate engagement and recruiter experience. This report explores the evolving market for candidate engagement and experience platforms, which are…
  • Thematic Report
    Dec. 23, 2024

    Our Banking Global Sourcing Adoption Trends report presents fact-based data and analysis on key trends and developments in global outsourcing for the banking industry. The report examines key developments in offshore locations leveraged for service delivery,…
  • Provider Snapshot
    May 12, 2025

    The global services market is highly dynamic and evolving rapidly. This transformation is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are reassessing their market positions and refining their growth strategies.…
  • Thematic Report
    Jan. 29, 2025

    The dynamic IT-BP services industry presents both opportunities and challenges for service providers, requiring them to possess an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused…
  • State of the Market
    March 25, 2025

    Risk Watch 2025: Preparing for Business and Operational Uncertainties is our flagship Locations State of the Market report. It interprets developments and trends related to global service locations to help businesses design a location portfolio strategy.…
  • FEATURED
    State of the Market
    April 28, 2026

    The digital workplace services market is entering a new phase of steady growth, driven by AI acceleration, cross-tower convergence, and a shift toward capability-led differentiation. Enterprises are no longer viewing workplace services as operational support, but…
  • Thematic Report
    Jan. 31, 2025

    For over three decades, Global Business Services (GBS) has been a key operational model designed to align with enterprise needs. A complex interplay of enterprise power structures, scale, and functional priorities shapes GBS architectures. Since GBS…
  • Location Spotlight
    March 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of the competition in understanding key market…
  • PEAK Matrix®
    March 06, 2025

    The Utilization Management (UM) healthcare market faces challenges such as administrative burdens in prior authorization and inconsistent clinical criteria, causing delays and inefficiencies. To overcome these issues, payers are partnering with specialized UM service providers, integrating…
  • Webinar Deck
    Dec. 10, 2024

    Watch us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This…
  • State of the Market
    Dec. 27, 2024

    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency,…
  • Tech Launch Perspective
    Aug. 05, 2025

    Jaggaer’s product announcements at REV 2025 mark a strategic shift toward autonomous procurement, highlighted by the launch of Jaggaer AI (JAI), an AI assistant embedded across its source-to-pay suite. Designed to streamline workflows through contextual automation…
  • Pinnacle Model®
    Nov. 10, 2025

    Global Capability Centers (GCCs) have evolved from cost-focused execution hubs into strategic innovation engines. Today’s best-performing centers actively shape business models, deliver new solutions, and influence enterprise strategy. This report benchmarks 58 GCCs using Everest Group’s…

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