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Thematic Report Feb. 05, 2016
Breaking Viewpoint - PeopleScout's Acquisition of Aon Hewitt's RPO Business
Executive Summary On January 11, 2016, TrueBlue, a global provider of specialized workforce solutions announced that it has acquired the RPO business of Aon Hewitt through PeopleScout, its Recruitment Process Outsourcing (RPO) arm. This development follows… -
Executive Summary On December 23, 2015, Wipro announced that it has entered into a definitive agreement to acquire the U.S.-based Viteos Fund Services, LLC, for a total consideration of US$130 million. The move supports Wipro’s goal…
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PEAK Matrix® Dec. 08, 2015
Healthcare Payer Digital IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2015
Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social… -
In the News Feb. 25, 2015
Payer Business Process Outsourcing Market Growing Steadily - FierceHealthPayer | In The News
“The healthcare payer business process outsourcing (BPO) market grew at a rate of 14 percent, according to a recent report from the Everest Group. This growth rate is likely to continue over the next few years. The… -
Introduction As internet-enabled technologies have pervaded the enterprise and consumer landscape, enterprises have realized the need to adapt to these technologies. The emergence of digitization and the proliferation of consumer-led digital touch-points have rendered traditional enterprise…
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In the News Jan. 20, 2015
Healthcare ITO accelerates - Professional Outsourcing | In The News
“We anticipate US$9.2 billion in contract renewals in the healthcare provider ITO segment by 2020,” said Jimit Arora, vice president at Everest Group. “Near-term technology adoption will be focused on infrastructure modernization, regulatory compliance and cost-containment outcomes.… -
INTRODUCTION The global MSP market is witnessing fundamental changes that are altering the dynamics of the market. MSP buyers, having obtained the relatively low hanging fruits, are now looking for additional strategic gains from their MSP…
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PEAK Matrix® Nov. 30, 2015
Healthcare Payer Big Data and Analytics IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2015
Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social… -
PEAK Matrix® Dec. 14, 2015
Hosted Private Cloud Services – PEAK Matrix™ Assessment and Profiles Compendium
INTRODUCTION Hosted private cloud deployment continues to witness increasing acceptance/traction as enterprises are looking to make their IT setups more streamlined, secure, and flexible, while offloading the cumbersome setup and management of the cloud infrastructure to… -
Introduction The Multi-Country Payroll Outsourcing (MCPO) is one of the fastest growing markets within the HR space. It grew at a rate of approximately 20% to reach ~US$1.2 billion in annualized revenue in 2014 and is…
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In the News Feb. 24, 2015
Reading The Tea Leaves: Five Global Services Predictions For 2015-16 - Professional Outsourcing | In The News
“The expert analysts at Everest Group take a look at what’s in store for global services in the coming months. Outsourcing contract non-renewal is significant – and rising – in Business Process Outsourcing (BPO) across both vertical… -
Provider Compendium Dec. 18, 2015
Capital Markets BPO – Service Provider Profile Compendium 2015
INTRODUCTION The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers. Each service provider profile shows a comprehensive picture of the provider’s service suite, scale of operations, technology… -
In the News Jan. 06, 2015
BPO On The March - Professional Outsourcing | In The News
“The insurance industry currently finds itself at a turning point, say Rajesh Ranjan and Anupam Jain of Everest Group – there are many pressures and it’s going to have to change. Business process outsourcing will undoubtedly… -
Executive Summary With rising maturity of the global Finance and Accounting Outsourcing (FAO) market, value rather than cost has become the new mantra in the market. Buyer expectations from FAO are now lesser driven by traditional…
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PEAK Matrix® Nov. 24, 2015
Mobility Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Mobile Ready to “Mobile First”
Introduction Insurance firms are investing in mobility solutions to improve customer intimacy, contain cost, and empower the workforce to drive efficiencies and deliver better customer experience. The convergence of mobility technologies with other digital technologies such… -
PEAK Matrix® Nov. 24, 2015
Mobility Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Revolutionizing the Banking Landscape
Introduction Mobile is no longer an emerging channel, but a mainstream medium for providing banking services to customers with an application across “change-the-bank”, “run-the-bank”, and “manage-the-bank” initiatives. Almost every bank in developed and emerging economies has… -
Introduction PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends…
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Introduction Service Delivery Automation (SDA) has the potential to offer high value in terms of inorganic reduction in costs and quick implementation. Moreover, this value is realizable at a much lower risk as the system is…
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Thematic Report Dec. 03, 2015
Service Delivery Automation (SDA) – The Story Beyond Marketing Messages and an Assessment of SDA Tools
Introduction Service Delivery Automation (SDA) has the potential to offer high value in terms of inorganic reduction in costs and quick implementation. Moreover, this value is realizable at low risk as the system is largely non-invasive… -
INTRODUCTION The Recruitment Process Outsourcing (RPO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Recruitment Process Outsourcing (RPO) – Service Provider Landscape and Capability Assessment, Jan 2015. This report provides accurate, comprehensive,…
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