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  • Location Spotlight
    March 21, 2016

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • In the News
    March 19, 2015

    “When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements…
  • Thematic Report
    March 11, 2016

    Executive Summary In the competitive FAO market, service providers are left with limited options to add value for clients. Offshoring, labor arbitrage, and standard process improvement functions have become redundant. Client expectations have become more value-centric…
  • PEAK Matrix®
    Jan. 25, 2016

    The enterprise IT security landscape is becoming increasingly complex and challenging to handle as CISOs look to guard it against burgeoning internal and external threats. The proliferation in digital touchpoints, driven by increasing adoption of next…
  • Provider Compendium
    Jan. 27, 2016

    Introduction The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile offers a comprehensive picture of that provider’s service…
  • Location Spotlight
    March 21, 2016

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    Feb. 20, 2015

    As companies look for ways to streamline the outsourcing process, a range of reasons may make sole sourcing a viable, cost- and time-saving option — if applied wisely. Download this Executive Point of View
  • Thematic Report
    Jan. 14, 2016

    Executive Summary The RPO market grew at 13% in 2014, on back of robust new deal activity. However, there was significant regional variation in growth. An interesting trend was witnessed around increasing traction in Middle East…
  • Provider Compendium
    Feb. 28, 2015

    INTRODUCTION During 2013-2014, BFSI buyers remained under pressure to increase revenue, enhance customer experience, reduce costs, replace legacy systems, and meet regulatory requirements. In order to address these challenges, the majority of insurance buyers focused on…
  • PEAK Matrix®
    Dec. 28, 2015

    Introduction The insurance industry is grappling with increasing customer expectations, eroding margins & pricing pressures, an uncertain economy, and increasing regulatory requirements. Insurers are actively looking for opportunities to leverage the vast volumes of available data,…
  • PEAK Matrix®
    Dec. 29, 2015

    Introduction The global MSP market, by managed spend, is estimated to be between US$88-93 billion. It witnessed rapid growth of 15-20% CAGR during 2011-2014. MSP is undergoing a transition due to evolving business imperatives, which are…
  • PEAK Matrix®
    Dec. 28, 2015

    Introduction The banking industry is grappling with changing regulations, threat from non-traditional financial service firms, rising cost pressures, and demanding customers. Banks are investing in solutions to manage risk, regulations, expenditures, develop customer insights, and improve…
  • Thematic Report
    April 19, 2016

    Introduction East and Southeast Asia is witnessing growing interest for regional contact center services in Asian languages. The primary clients are Japan, South Korea, and Hong Kong. With lower cost of operations as compared to source…
  • In the News
    Jan. 29, 2015

    “Business Process Service Delivery Automation (BPSDA) is gaining attention in the buyer community and potentially changing the landscape of the outsourcing industry.” Read More.
  • Thematic Report
    Feb. 23, 2015

    Introduction Latin America, with its diverse cultural heritage, is a relatively young and emerging market for Recruitment Process Outsourcing (RPO). While all the regions have shown good progress, growth of RPO in Latin America is noticeably…
  • Thematic Report
    Feb. 26, 2016

    Executive Summary With the Managed Service Provider (MSP) market is showing signs of maturity in the United States, the next wave of growth will be driven by the European market. Most European countries, other than United…
  • Location Spotlight
    Feb. 17, 2016

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • In the News
    Jan. 28, 2015

    “There is now more growth globally on industry-specific outsourcing rather than generic process-oriented offerings. In an article in Everest Group written by Peter Bendor-S on Trends Reshaping the Marketplace last December 3, 2014, it mentioned  about…
  • Provider Compendium
    Feb. 26, 2015

    Introduction The healthcare industry is witnessing unprecedented churn and transformation, leading to a surge in the adoption of IT and business process outsourcing. Driven by regulatory reforms, tenets of consumerization, market consolidation, and emergence of next-generation…
  • Location Spotlight
    Feb. 17, 2016

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…

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