Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment

Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience.

The WCC market is evolving rapidly and is expected to grow further in 2023. This growth is categorized by the advent of metaverse-based immersive collaboration, adoption of cloud-based communication models, increased focus on platform consolidation, and challenges of virtual culture building. Hence, enterprises looking to strengthen their capabilities across consulting, infrastructure design/build, cloud modernization, and management services are partnering with WCC service providers to fulfill their needs.

 

WCCPEAK2022 

What is in this PEAK Matrix® Report

In this report, we assess 14 WCC service providers featured on Everest Group’s Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment and highlight the strengths and limitations of each provider.

In this report, each provider profile includes the following:

  • A summary dashboard – assessment of market impact and vision and capability
  • Detailed strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process conducted over Q3 and Q4 2022, interactions with leading WCC service providers, client reference checks, and an ongoing analysis of the WCC services market

DOWNLOAD THE FULL WORKPLACE COMMUNICATION AND COLLABORATION (WCC) SERVICES PEAK MATRIX® ASSESSMENT 2023

Related PEAK Matrix® Assessments

Financial Crime and Compliance (FCC) Operations Services
PEAK Matrix®

Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2024

Application Transformation Services
PEAK Matrix®

Application Transformation Services PEAK Matrix® Assessment 2024 – North America

Life Sciences Digital Services Specialists PEAK Matrix® Assessment 2024
PEAK Matrix®

Life Sciences Digital Services Specialists PEAK Matrix® Assessment 2024

Payment Integrity Solutions
PEAK Matrix®

Payment Integrity Solutions PEAK Matrix® Assessment 2024

Our Latest Thinking

Generative AI Impact Across the Software Development Lifecycle
Market Insights™

Generative AI Impact Across the Software Development Lifecycle

Generative AI Impact Across Various Infrastructure Services
Market Insights™

Generative AI Impact Across Various Infrastructure Services

Impact of Generative AI Impact Being Proposed by Some Leading Provider
Market Insights™

Impact of Generative AI Impact Being Proposed by Some Leading Provider in Application Development Deals

Generative AI Shows Potential for Cost Savings
Market Insights™

Generative AI Shows Potential for Cost Savings

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.