Trust and safety services continue to remain a priority for enterprises across industries. Though initially, the scope of content moderation was limited to social media, today, any enterprise with an online presence will find use cases on content moderation and other trust and safety services. While automation accounts for a majority of content moderation decision-making, the importance and criticality of human or manual moderation cannot be overstated.
Multiple factors continue to drive the use cases and adoption of trust and safety services, including the increasing accessibility of the internet to a larger and more diverse population and greater interest from governments in the integrity of online platforms.
What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
