Trust and Safety – Content Moderation Services PEAK Matrix® Assessment 2022

Top Trust and Safety – Content Moderation Services 

Trust and safety services continue to remain a priority for enterprises across industries. Though initially, the scope of content moderation was limited to social media, today, any enterprise with an online presence will find use cases on content moderation and other trust and safety services. While automation accounts for a majority of content moderation decision-making, the importance and criticality of human or manual moderation cannot be overstated.

Multiple factors continue to drive the use cases and adoption of trust and safety services, including the increasing accessibility of the internet to a larger and more diverse population and greater interest from governments in the integrity of online platforms.

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The Trust and Safety – Content Moderation Services scope includes:
  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for  2021, interactions with leading trust and safety BPS providers, client reference checks, and an ongoing analysis of the trust and safety market

What is in this PEAK Matrix® Report:

In this research, we assess 18 providers on the Trust and Safety – Content Moderation Services PEAK Matrix® and position them as Leaders, Major Contenders, and Aspirants based on their vision and capability and market impact.

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Our Thinking

Trust & Safety Services Category Overview
Market Insights™

Trust & Safety Services Category Overview

Increasing Regulatory Oversight is Driving Pressure on Content Moderation
Market Insights™

Increasing Regulatory Oversight is Driving Pressure on Content Moderation

Why Enterprises Outsource Trust & Safety Activities
Market Insights™

Why Enterprises Outsource Trust & Safety Activities

Social Media
Blog

Safeguarding Social Media: How Effective Content Moderation Can Help Clean Up the Internet

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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