Global Location Strategies Driven by Talent
The global services market witnessed an increase in activity in 2021, and 2022 looks positive from a growth perspective. Offshoring/nearshoring has seen an uptick as enterprises embark on a road to recovery post the pandemic.
Across the globe, Asia Pacific continues to dominate the global services space as major tier-1 Indian cities maintain their Leader positions, and the Philippines continues to remain a Leader for contact center and transactional BPS work. China is primarily leveraged for digital functions around cloud, cybersecurity, analytics, and engineering/R&D services, and EMEA, Poland, and Ireland continue to be locations of choice for IT-BP delivery. Within the Americas, Canada continues to witness growth in terms of new centers setups and capabilities development to serve the North American market at a moderate cost arbitrage over the leading US markets. Colombia is a Leader for transactional BPS delivery, and Mexico and Argentina continue to maintain Major Contender positions for most functions.
The Global Locations State of the Market Report 2022 describes the global services locations landscape and examines location-related developments and trends to design a best-fit locations portfolio strategy.
- Key trends shaping the global services landscape
- Risk watch
- Locations PEAK Matrix®: features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process)
What is in this PEAK Matrix® Report:
This report presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in the investment environment, key developments globally, and changes in the exposure to various risks).
What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.