As global in-house centers (GICs) gain traction worldwide, enterprises are seeking insights into how to effectively leverage providers to grow their GICs. This pursuit has gained greater significance in today’s turbulent economic climate, where enterprises grapple with substantial talent and cost pressures. In their endeavor to cultivate or expand their in-house delivery capabilities, enterprises are increasingly open to receiving assistance from providers. Within this context, enterprises can seek provider support in three primary areas: establishing GICs (largely through assisted, joint venture, and build-operate-transfer models), carving out GICs, and transforming GICs.

However, as enterprises assess the market to identify a suitable partner to support them in this endeavor, they are confronted with multiple options, ranging from major global providers to more specialized local counterparts. The abundance of options can cause confusion among enterprises, for whom this is a very strategic and critical decision.

GICfocused Capabilities PEAK 2023 2

What is in this PEAK Matrix® Report

In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability. The research will help enterprises select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition.

In this report, we:

  • Categorize 12 providers as Leaders, Major Contenders, and Aspirants
  • Study providers’ key strengths and limitations


  • All industries and geographies

Related PEAK Matrix® Assessments

Global In-house Center
PEAK Matrix®

Global In-house Center-focused Capabilities – Provider PEAK Matrix® Assessment 2023

Statement of Work
PEAK Matrix®

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2023 NEW

Payments IT Services

Payments IT Services PEAK Matrix® Assessment 2023

Supply Chain Management
PEAK Matrix®

Supply Chain Management (SCM) BPS – PEAK Matrix® Assessment 2023

Our Latest Thinking

General On Demand Banner5 1200x628 03 10 22

Key Global Services Trends Shaping 2022

Centralization Rising in Contingent Workforce Management Outsourcing Service Delivery
Market Insights™

Centralization Rising in Contingent Workforce Management Outsourcing Service Delivery

Intelligent Automation Adoption in GBS Centers - Emerging Trends
Market Insights™

Intelligent Automation Adoption in GBS Centers: Emerging Trends

GBS Centers' Intelligent Automation - Adoption Maturity Stages
Market Insights™

GBS Centers’ Intelligent Automation – Adoption Maturity Stages

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.