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  • Location Spotlight
    June 24, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by helping…
  • Blog
    June 21, 2021

    Every company wants to create new value for competitive advantage. One component of value is hyperproductivity. In the past, I blogged about eight levers that help achieve hyperproductivity; and I have observed more than one company achieve a…
  • Blog
    June 15, 2021

    Do you know that some software development teams have improved their productivity by 100-200% in a year, and some even by 350%? Most companies complain that their IT teams do not operate quickly enough and/or do…
  • Blog
    June 07, 2021

    Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the winner column. But customer…
  • Blog
    June 01, 2021

    We at Everest Group see companies now taking a step back from their practice of the last 10-20 years in contracting with third parties for many different services across the BPO or BPS category and IT…
  • Blog
    May 25, 2021

    Many of my blogs over the past several years focus on the need for – and challenges of – IT groups becoming strategic partners in delivering IT services that meet the business needs. My three most…
  • Blog
    May 24, 2021

    India is going through a new COVID-19 wave that is truly horrific. On May 19, India set the world record for the most COVID-19 deaths in a single day (4,529 deaths and 267,334 new cases in the prior…
  • Blog
    May 18, 2021

    Companies today are socially accountable to their stakeholders, the public, and government entities. Corporate Social Responsibility (CSR) incorporates the commitment to ensure workforce diversity and to reduce carbon footprint. It matriculates down to every aspect of…
  • Blog
    May 12, 2021

    Stuart McGuigan, the former CIO of the U.S. Department of State and, earlier, the CIO of Johnson & Johnson, says innovation-driven companies (like pharmaceuticals) usually “either furiously spend money to support the launch of new products…
  • Blog
    May 10, 2021

    As you have likely read, effective today, we have signed an agreement and formed an alliance with Wavestone. As part of the agreement, we are transferring our Consulting practice to Wavestone, and as we do this,…
  • Blog
    April 26, 2021

    Today’s pace of business demands that IT move quickly to address business needs – which has a prerequisite of IT getting very tight alignment to what the business needs and doing that work in the right…
  • Blog
    April 20, 2021

    India is experiencing a COVID-19 spike that started in April and is worse than the original outbreak months ago. Not only are more people infected, but more are also hospitalized this time. It is particularly difficult…
  • Blog
    April 13, 2021

    Because of a long effort over the years for companies to become better at providing services, they became more dependent on third-party services (technology providers, platform providers, and services companies). As a result, they now need…
  • Blog
    March 30, 2021

    Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter challenges in both their service provider relationships and…
  • Blog
    March 09, 2021

    Companies typically help inform decisions regarding peer group performance and best practices by conducting benchmarking activities. They also use benchmarking to ensure they do not overpay their third-party service providers where they have longstanding relationships. However,…
  • Blog
    Feb. 23, 2021

    The world’s businesses are moving into a deeper level of competitiveness and productivity. In the past, when we introduced sailing into the oceans, it improved trade, which resulted in a huge explosion in wealth. When we…
  • Blog
    Feb. 16, 2021

    We are emerging from the COVID-19 pandemic. Although most people are not back to work in their offices, all companies have weathered the shock and awe of the initial pandemic, stabilized, and now look at how…
  • Blog
    Feb. 09, 2021

    I expect 2021 will be a banner year for the third-party services market. The main driver for the activities is pent-up demand from the COVID-19 pandemic, which shut down or postponed many projects. But companies now…
  • Blog
    Feb. 02, 2021

    Both IT and Business Process Services (BPS) outsourcing are migrating to a new operating model, which we at Everest Group call BizOps. This model is a radical reconceptualization of how services are delivered and align with…
  • Blog
    Jan. 14, 2021

    I previously blogged about the need for a new third-party services operating model that would be more productive and agile and focus far more on results. Though the industry was on the verge of moving to…

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