Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the winner column. But customer experience is a much deeper and more valuable evaluation component than pricing.
Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024
After a turbulent past year, 2024 holds great promise for CXM outsourcing, [...]
