After a short time during the war between Russia and Ukraine, it became quickly apparent that the IT and BP BPO delivery centers in Ukraine and Russia would become obsolete. Companies using those third-party services would have to move the people in their captive units and replace those service provider partners. Although the timing differed from expectations, companies are not moving their global business services centers. Consequently, it affects services from other parts of the world.

Read more in my blog on Forbes

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