In every quarter in 2023, the tech services environment became increasingly more difficult due to a growing more-for-less mindset instead of a build-for-the-future orientation. The discretionary spend component of the market largely evaporated. Here is an analysis of whether that will continue to affect the tech services market in 2024 and what it means for companies’ spending decisions.
The Transformation of ITSM – From Mere Ticket-Filing to a True Business Value Driver
Remember IT Service Management (ITSM)? If you’re already yawning and imagining that [...]
