In every quarter in 2023, the tech services environment became increasingly more difficult due to a growing more-for-less mindset instead of a build-for-the-future orientation. The discretionary spend component of the market largely evaporated. Here is an analysis of whether that will continue to affect the tech services market in 2024 and what it means for companies’ spending decisions.
Leveraging Strategic Partnerships to Unlock the Potential of Gen AI in Customer Experience Management
By strategically partnering with third-party providers, enterprises can fully harness the potential [...]