We are now in the digital world with operational platforms. In the platform world, looking for stability in processes no longer works because platforms collapse business processes to align with improving the user experience and objectives and key results (OKRs), thus creating new value. Consequently, in IT, we are at an inflection point, a point in time where the attention for IT or IT services is moving away from building out infrastructure and moving to achieving demonstrable business value.
Unlocking Long-term Success: Driving BFS Transformation Through Tech, IT, and Operations Integration
Operations outsourcing is evolving across major industries as rapid technological advancements and [...]
