I’ve blogged often in the past few months (here, for instance) about the emerging platform operations model and how it creates a more intimate, dynamic relationship between the tech stack and business operations. Just like the IT and engineering services marketplace, this new relationship between technology and operations because of platform operations is now increasingly dominating the business process services (BPS) outsourcing space.
Third-Party Contract Benchmarking in Outsourcing: Going Beyond Cost Optimization to Drive Transformation
Given the cost pressures in most organizations, there are always questions about [...]
