Everest Group Announces Winners of 2020 PEAK Matrix Service Provider of the Year Awards | Press Release

Accenture takes No. 1 for fourth straight year; TCS, Cognizant, Wipro and Capgemini round out the Top 5 IT service providers based on broad-based capabilities and successful service strategies

Everest Group—a consulting and research firm focused on strategic IT, business services and sourcing—today announced the winners of the 2020 PEAK Matrix® Service Provider of the Year awards for IT services. The awards, now in their fifth year, recognize IT service providers who have demonstrated consistent leadership in the PEAK Matrix reports issued by Everest Group in the previous year.

Topping the Top 20 IT Service Providers list for 2020 are Accenture, TCS, Cognizant, Wipro and Capgemini, in that order. Accenture retains its position at the top of the leaderboard for the fourth straight year. TCS, Cognizant and Wipro also retained their positions from the 2019 list. Capgemini joins the top five in the No. 5 slot, edging out HCL Technologies.

“The Top 20 IT Service Providers list identifies the best of the best – IT service providers with strong broad-based capabilities and successful services strategies that align well with the evolving enterprise IT demand,” said Chirajeet Sengupta, partner at Everest Group. “Throughout the year, Everest Group evaluates service providers’ market success, their business strategies and how they are investing in the future. By taking all of that into account, these PEAK Matrix Service Provider of the Year awards recognize the IT providers that truly set themselves apart.”

Six service providers improved their rankings:

  • Capgemini moved from 6 to 5
  • Atos moved from 12 to 11
  • Tech Mahindra moved from 13 to 12
  • Virtusa moved from 14 to 13
  • Mphasis moved from 15 to 14
  • Deloitte moved from 19 to 15

UST Global entered the Top 20 IT Service Providers list this year at No. 19, and there were no exits from the list (Syntel, now part of Atos, is no longer featured as a separate entity). Overall, six service providers improved their rankings, four service providers slipped, and nine service providers maintained their position.

***All winners are listed in the report, “2020 PEAK Matrix Service Provider of the Year Awards,” available for complimentary download here.***

Everest Group’s 2020 PEAK Matrix Service Provider of the Year Awards
also honor the Top ITS Challengers. This list recognizes the top 10 IT service providers with annual revenue of less than US$2 billion. The Top 3 ITS Challengers 2020 are Virtusa, Mphasis and LTI.

“Although smaller in size, these challengers are credible alternatives to the leading players in the industry in certain niches,” said Abhishek Singh, vice president at Everest Group. “Challengers have successful service strategies that focus on specific solution segments, geographies or industries that align well with enterprise needs.”

Other Award Highlights:

Everest Group publishes the PEAK Matrix Service Provider of the Year Awards to recognize consistent top performers across PEAK Matrix assessments. In 2019, Everest Group published 26 PEAK Matrix reports, evaluating a total of 108 service providers in these eight segments of the IT services market:
1.    Healthcare
2.    Life sciences
3.    Banking and financial services
4.    Insurance services
5.    Application services
6.    Cloud and infrastructure services
7.    Digital services
8.    Enterprise platform services

In addition to recognizing top performers overall, Everest Group acknowledges Leaders and Star Performers in each of the eight industry segments. Leaders are determined by the number of leader positions an organization holds in the PEAK Matrix reports published across each category. Similarly, Star Performers recognize those organizations who achieve the greatest cumulative upward mobility from the previous year in the PEAK Matrix reports for each industry segment. A complete list of segment winners is included in the complimentary report.

About the PEAK Matrix™

The Everest Group PEAK Matrix® is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

About Everest Group

Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.