Companies today hold all business functions to a mandate for innovation. Innovation should create business value (a better experience for employees, customers, and partners). It should create agility and speed. It should make business functions more easily adaptable, easier to change. And it should also lower the cost of the functions over time. The benefits are clear and obvious. But the truth is innovation is illusive and hard to get.
Dilemma of Customers’ Increased Productivity or Service Providers’ Profitability
I previously blogged about the need for a new third-party services operating [...]