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  • Thematic Report
    June 16, 2016

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Thematic Report
    June 15, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    June 15, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Provider Profiles
    June 30, 2016

    This Service Delivery Automation (SDA) profile for Kofax covers company overview, product overview, buyer location & industry mix, solution scope, technology characteristics, key clients, and Everest Group’s assessment of the vendor across various dimensions. The objective…
  • Thematic Report
    June 15, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    June 15, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    June 15, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    June 15, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    June 15, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • In the News
    Aug. 07, 2015

    “Fewer than 10 percent of application services agreements in 2014 required DevOps-based delivery, according to research by outsourcing consultancy Everest Group. That’s an indication that enterprises are not yet convinced that their outsourcing partners can play…
  • Thematic Report
    June 15, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • In the News
    July 29, 2015

    “Aftersales services: Leveraging BPO to maximize the cost+value proposition. Aftersales services can contribute as much as 75-80% of an organization’s core business profits, and BPO has emerged as a viable option to tap into its cost-plus-value proposition.”…
  • State of the Market
    Aug. 12, 2015

    Capital markets industry grappled with high regulatory pressures, intense competition, and uncertain economy. Market participants adopted disruptive business models to contain cost and improve profitability. As the financial services industry is undergoing a technology revolution with…
  • Press Release
    Aug. 25, 2015

    High cost pressures, market uncertainty drive number and value of large application outsourcing deals in capital markets to five-year lows.  DALLAS, AUGUST 25, 2015 — In 2014, key indicators in the capital markets IT outsourcing segment…
  • Provider Compendium
    June 28, 2016

    The Analytics BPS service provider compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the Analytics BPS market. The study provides a detailed five-page profile of each Analytics BPS service provider assessed, which…
  • Thematic Report
    June 30, 2016

    Digital proliferation, evolving customer demand patterns, need for cost containment & efficiency, high commoditization, increasing number of cyberattacks, and rising threat from non-banking competitors are some of the challenges upsetting large retail banking corporations in the…
  • Thematic Report
    June 22, 2016

    Latin America has emerged as a leading location for global Information Technology (IT) services delivery. Geographic proximity to the Unites States, time zone similarities, close cultural ties, availability of highly-qualified computer literate talent, and favorable business…
  • Market Insights™
    Aug. 12, 2015

  • Provider Compendium
    June 08, 2016

    Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social…
  • Thematic Report
    June 10, 2016

    Executive Summary Contact center outsourcing has transformed over years from being a cost optimization play focused on non-core contact center processes, to encompass the entire contact center process value chain. The dynamic nature of the industry…

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