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  • Thematic Report
    March 01, 2018

    The United States healthcare market experienced a tectonic shift in 2017, with President Trump’s (thus far unsuccessful) pursuit to repeal the Affordable Care Act (ACA) and replace it with a new law. Given the uncertainty of…
  • Thematic Report
    March 01, 2018

    The life sciences market experienced significant turbulence in 2017 as a result of a variety of factors, including escalating costs, widespread regulatory amendments, changing business models, and the evolution of the patient-centric paradigm (with mobile computing,…
  • Provider Compendium
    March 06, 2018

    The mortgage BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 12 service providers in the market. These include Accenture, , Cognizant, Mphasis-Digital Risk, Firstsource, Genpact, HCL, Infosys, Intelenet, Sutherland Global Services, TCS,…
  • In the News
    March 08, 2017

    “For voice work, the Philippines has a better voice/accent environment even though it is at a cost disadvantage to India. For some kinds of work, close proximity and time zones advantage near shore locations is preferred…
  • Blog
    March 15, 2017

    In a recent blog entitled, “Is rising costs the only impact immigration reform bills will have on the services industry?” our colleagues wrote about a variety of potential effects Representative Zoe Lofgren’s (D-CA) “High-Skilled Integrity and…
  • March 09, 2018

    Our recent digital services research reveals a sizable mismatch between digital demand and supply dynamics. Fifty seven percent of enterprise demand is digital-first in nature, but from a strategy perspective, 53% of enterprises choose to embark on…
  • Webinar Deck
    Feb. 19, 2018

    Many of us want to put 2017 quickly behind us – but let’s not move forward too hastily. For the global services industry, the year brought positive changes that are worth reviewing. Most interestingly, as an…
  • State of the Market
    March 29, 2018

    With high time-to-market, increase in drug safety breaches, and the industry lagging behind in overall technology adoption, the pharmaceutical sector is crying out for a change in approach. DevOps as a methodology seems to check all…
  • Viewpoint
    March 05, 2018

    The hit TV show “Breaking Bad” features a mild-mannered school teacher who, faced with a mortal illness, turns his personality and his outlook around 180 degrees, and enjoys fabulous success. While we are not recommending that…
  • Thematic Report
    Feb. 22, 2018

    A large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability…
  • In the News
    Jan. 27, 2017

    As the developed markets of North America and Europe mature, human resources outsourcing (especially in multi-process human resources outsourcing and recruitment process outsourcing) is pivoting towards the faster growing marking in Asia Pacific, according to the…
  • Webinar Deck
    March 06, 2018

    Procurement has to move beyond cost savings and compliance, to become a strategic contributor by enabling business outcomes. A definite vision is coalescing for what the procurement of tomorrow will look like. However, how do we…
  • Thematic Report
    Feb. 12, 2018

    Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers…
  • Feb. 19, 2017

    Everest Group is once again exhibiting at The Outsourcing World Summit 2017, IAOP's annual global gathering. The event is taking place at JW Marriot Hill Country in San Antonio, Texas, February 19-22, 2017. Managing Partner, Research, Eric Simonson will co-lead an outsourcing…
  • Pinnacle Model®
    March 12, 2018

    The rise of consumer orientation toward next-generation digital technologies has changed the role of enterprise IT from a cost center to a new-found revenue center for insurance firms. Digital is needed for survival in this fast-evolving…
  • Thematic Report
    Feb. 16, 2018

    Every year a large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals…
  • Thematic Report
    May 31, 2018

    Technology is creating entirely new ways of serving the existing needs of customers and is significantly disrupting the value chain by improving the quality, speed, and price at which value is delivered. Challenger banks (FinTechs, non-traditional…
  • Viewpoint
    May 04, 2018

    As enterprises ramp up their digital transformation initiatives, the IT Strategic Sourcing and Vendor Management (SS&VM) function faces the onerous task of establishing and orchestrating an IT services vendor portfolio that can help the enterprise navigate…
  • Viewpoint
    March 23, 2018

    Open banking is defined as exposing of data and services by banks to third-parties and customers via APIs. Regulations, evolving customer demands, and market pressures including increased competition from FinTechs are pushing Banking and Financial Services…
  • In the News
    Jan. 02, 2017

    This year, we saw outsourcing integration challenges multiply, production workloads and enterprise systems hit the cloud, and security hit the top of the agenda. So what’s ahead for 2017? Uncertainty for one thing. Industry watchers expect…

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