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  • Viewpoint
    March 30, 2017

    The Payroll Outsourcing (PO) market is one of the largest and most mature markets in the world. With high levels of penetration, the developed regions of North America and Europe are witnessing steady decline in growth…
  • State of the Market
    June 08, 2018

    The global services landscape is at the tipping point of transformation. There are many changes that are taking place from a macroeconomic and legal perspective in key onshore/source locations. While these may influence the market in…
  • In the News
    March 27, 2017

    Genpact first began partnering with Rage Frameworks to harness its AI capabilities. Rage Frameworks’ technologies “are immediately applicable to Genpact’s existing client base,” says Peter Bendor-Samuel, CEO of outsourcing research firm Everest Group. “Leveraging Rage’s AI…
  • Thematic Report
    April 05, 2018

    PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…
  • Viewpoint
    July 06, 2018

    In the last few years, service providers have been facing several challenges given the dynamic and evolving market conditions driven by increasing adoption of digital and disruptive technologies, increasing pricing pressures, rise of protectionism, and higher…
  • Thematic Report
    April 13, 2017

    PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…
  • Thematic Report
    April 05, 2018

    The wave of digitalization in the supply chain domain is striking so aggressively that it is becoming difficult to assimilate and keep pace with. Disruptive technologies in the physical world – e.g., next-generation robotics and autonomous…
  • Thematic Report
    March 28, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    March 23, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • In the News
    Feb. 15, 2017

    H. Karthik, a partner at management consulting company Everest Group and leader of its global sourcing practice, said Duterte’s comments about a separation from the United States altered risk perceptions. “No companies have publicly stated any…
  • Thematic Report
    March 23, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    March 23, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    March 23, 2018

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Thematic Report
    March 23, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    March 23, 2018

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Thematic Report
    March 23, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    March 23, 2018

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Thematic Report
    March 23, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Location Spotlight
    June 15, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • PEAK Matrix®
    March 29, 2018

    The global P&C insurance BPO market continued to be dynamic, witnessing considerable activity in acquisitions/partnerships and substantial expansion in 2016-2017. While a number of P&C insurers signed new contracts driving the adoption up, expansion of scope…

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