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  • Press Release
    Sep. 20, 2017

    Artificial intelligence, cloud, blockchain technologies driving digital disruption of capital markets ITO industry. Capital market IT outsourcing (ITO) deals experienced double-digit growth in 2016; legacy modernization and adoption of digital technologies drove a 29 percent increase…
  • Provider Compendium
    July 25, 2017

    The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 25+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a comprehensive…
  • Thematic Report
    Aug. 30, 2018

    The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors. This document is…
  • In the News
    July 24, 2017

    As IT organizations become more strategic, so too do their partnerships with IT outsourcing providers. Digital transformation, automation, and the data revolution are not just shaking up how IT operates, they are greatly impacting the kind…
  • PEAK Matrix®
    Nov. 08, 2018

    The hypothesis on blockchain’s potential to generate business value has captured the attention of visionaries, technologists, governments, and enterprises alike. Blockchain is witnessing widespread adoption across industries, with several projects moving from Proofs of Concept (POCs)…
  • PEAK Matrix®
    Sep. 28, 2018

    The pace of technology disruption, changing consumer preferences, and the need for banks to come up with new business models are disrupting the current banking landscape. Banks are moving away from being perceived as a physical…
  • Thematic Report
    Sep. 18, 2018

    The Pressing Issues of Global Services Market reports are new additions to our flagship Market Vista™ offering. These are unique reports based on surveys that capture the pulse of the market from the service providers’ perspective.…
  • Provider Compendium
    Aug. 07, 2017

    The Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium is a companion to Everest Group’s latest study, the Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape with PEAK Matrix™ Assessment, March 2017. This report provides…
  • Thematic Report
    Aug. 14, 2018

    Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers…
  • Accelerator
    Sep. 28, 2018

    RFP Template and Evaluation Toolkit is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us This RFP evaluation toolkit is designed to help sourcing and category managers prepare an…
  • Webinar Deck
    Sep. 27, 2018

    The U.S. life insurance and annuities market is facing a number of challenges, including, but not limited to, declining margins, changing regulatory requirements, demanding consumers, inefficient operations, and intensifying competition. Life & Annuity (L&A) insurers need…
  • PEAK Matrix®
    March 25, 2019

    Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, pdf, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
  • Webinar Deck
    Aug. 08, 2018

    On August 8, Everest Group hosted a webinar titled, Sourcing RPA: Latest Developments and Enterprise Implications. Robotic Process Automation – RPA – is impacting the very way companies do business. Negotiating the right contracts with your…
  • PEAK Matrix®
    Aug. 09, 2018

    As the FAO industry shifts from arbitrage-first to digital-first model, buyers are increasingly seeking to understand the digital capabilities of service providers to eliminate/reduce human effort, improve efficiency, and drive better outcomes. While individual digital components…
  • Thematic Report
    Aug. 17, 2018

    This report aims to provide an insight into the key factors driving MSP adoption among buyers, in addition to providing an overview of the buyers’ perception of aggregate service provider performance. The analysis in this report…
  • PEAK Matrix®
    Aug. 07, 2018

    With products becoming increasingly intelligent and inter-connected, global product organizations are compelled to reimagine their traditional quality assurance practices. Increasing digitization and proliferation of new business models are giving way to intelligent quality engineering and digital…
  • Accelerator
    Sep. 13, 2018

    The GIC Setup Guide is available only to Strategic Outsourcing & Vendor Management and GIC & Shared Services members. For information on membership, please contact us As companies look to join the Do-It-Yourself (DIY) bandwagon through…
  • PriceBook
    Aug. 06, 2018

    The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing & Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business…
  • Provider Compendium
    Aug. 10, 2018

    The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Capgemini, Cognizant, Concentrix, Conduent, EXL, Firstsource, Genpact, HCL Technologies, Infosys, Intelenet, NIIT Technologies, NTT…
  • State of the Market
    July 14, 2017

    The global multi-process Procurement Outsourcing (PO) market registered a growth of 9% in 2016. Both organic and inorganic factors contributed to the overall growth. The market witnessed increasing instances of service provider switching. Buyers have become…

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