Watch as Everest Group Vice President Sharang Sharma joins industry experts in this on-demand webinar about supercharging your digital customer experience (CX). In this webinar, Sharang offers key insights from Everest Group research to convey the urgency for transformation, the emerging technologies at play, and the success factors that leading brands recognize. You will learn how enterprises can effectively set, and achieve, their digital CX transformation goals in the age of AI.
Key takeaways include:
- Insights on the evolving digital ecosystem, including analytics, automation, conversational AI, and generative AI
- Best practices for identifying use cases ideally suited for transformation
- Tips for overcoming common challenges in the transformation process
