Analyst Relations Quarterly Newsletter | Q1 2022

Dear Analyst Relations colleagues –

As we approach the end of the first quarter of 2022, and two years since the start of the COVID pandemic, it feels like the right time to pause to reflect on where we’ve been and where we’re headed. In this spirit, we’re making some changes here at Everest Group as well. I am happy to say that I have rejoined Everest Group in the newly created role of Vice President of Analyst Relations Engagement! As part of this new role, authorship of the quarterly Analyst Relations Newsletter will pass from Elizabeth Boudrie to me. I have to thank Elizabeth for being such a good steward of this quarterly newsletter and for setting me up for success right from the start!

In my new role as VP, Analyst Relations Engagement, I will focus on bringing an institutional lens to how our firm interacts with and supports the analyst relations professionals in our industry. My role is in addition to the relationships you may already have with our analysts and Client Directors – we’re all working together as a team. My role is to learn about AR professionals’ priorities and experiences and to integrate that perspective into Everest Group’s offerings, processes, and investments. As someone with over 20 years of background as an analyst and a deep familiarity with Everest Group, I hope to bring a unique nuance to our conversations. Thanks to all who have already shared with me their thoughts, and I look forward to speaking with many of you in the coming months. I’m available when you are!

Each of our newsletters focuses on a theme, and this issue is no exception. The dramatic events taking place in Ukraine have us all thinking about the impact to service delivery from locations around the region and the world more broadly. Perhaps no other research firm has the breadth and depth of readily available locations research. Not only do we have data about the facts on the ground, but we have the expertise to provide analysis and perspective on the impact of events as they unfold. Additionally, Everest Group’s Europe-based team offers nuanced perspectives only possible when you’re on the ground closer to developments.

In this issue, we highlight some of the thought pieces, roundtables, webinars, and assessments we’ve already published on the topic, but also those that are forthcoming. Our Global Locations team will continue to follow developments closely and will offer valuable insights to our clients on managing their global delivery centers and their sourcing relationships from various perspectives, including talent, security, and pricing, among other things.

Best regards –
Katrina Menzigian
Vice President, Analyst Relations Engagement

Talking Points

Explore our latest published research and events

2021 Wrapped, Unwrapping 2022

Global Locations State of the Market Report 2021: Embracing Uncertainties in a Disrupted World | Locations PEAK Matrix®

Explore our recent custom research

  • Client Success Story #1: Top 10 service provider effectively targets and engages Global Business Services acquisition prospects armed with research insights and account intelligence
  • Client Success Story #2: Global IT-BPO service provider confidently creates a robust European service delivery locations strategy as a result of workshops and deep-dive assessments, and research-informed recommendations


Special Coverage: Ukraine-Russia Crisis

In response to the unfolding events in Ukraine, we have created a resource center where you’ll find our consolidated coverage of this evolving situation.

We begin with comments from our CEO, Peter Bendor-Samuel.

Featured Blog

Decoding the Location Mystery for Technology Services Talent Delivery

Upcoming Events

Can Africa Help Address the Talent Shortage? | LinkedIn Live Recording 

In this LinkedIn Live event, discover the regions where talent is growing, like Africa, and where organizations should double down now for existing talent.

Watch Now

Why Inclusivity Is Essential in Building Your Tech Talent Workforce | LinkedIn Live Recording

Join this LinkedIn Live session to learn how businesses are turning to alternative sources of talent to meet the tech talent need, and what they should be doing to search for tech.

Watch Now

Talent Spotlight

Prashray Kala, Vice President at Everest Group, leads the delivery location portfolio advisory practice and assists clients with global sourcing strategies, location decisions, and talent strategy design. He also leads a practice focused on country and industry associations helping create country-level strategies for the IT-BPO industry and designing enablers for further growth of the industry. You can follow him on LinkedIn.

In the News

5G Technology Advances Overshadowed by Ongoing Spectrum Wrangling | In the News

Nitish Mittal, Partner at Everest Group, says while there have been “a lot of initiatives in the US and European markets” from regulators focused on spectrum allocation, they have not been met by “equal improvement in 5G adoption and applications.”

Read On

The Coder Supply Chain Runs through Ukraine | In the News 

Ukrainian code can be found almost anywhere in the world. It’s on Wall Street (Citigroup Inc. and JPMorgan Chase & Co.) and in international banks (Barclays Plc, Credit Suisse Group AG, Deutsche Bank AG, and UBS Group AG). It’s in manufacturers of airplanes (Boeing Co.), cars (Daimler AG and BMW), mobile networks (BT), and phones (Samsung), said Anurag Srivastava, a London-based Vice President at Everest Group.

Read On

Edge Computing and 5G: What’s Next for Enterprise IT? | In the News

“The 5G and edge combination varies by the type of enterprise business,” says Yugal Joshi, Partner at Everest Group, where he leads the firm’s digital, cloud, and application services research practices.

Read On

Top 4 Mistakes to Avoid When Digitally Transforming Your Business | In the News

An Everest Group study further found that 73% of companies failed at providing any business value from the transformations they initiated. With digital transformation spending predicted to increase to $3.3 trillion by 2025, the loss is poised to only get worse.

Read On


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