Everest Group’s Amy Fong and Michel Janssen will be presenting the session titled 5 Most Important Outsourcing Market Trends in 2020 in which they will address the following topics:

Key developments in IT and BPO in 2020
Digital adoption trends
How the nature of deals has changed
Critical success factors going forward

Global services and outsourcing saw dramatic shifts in 2020 across multiple areas, but what do these shifts mean for your organization? In this session, Amy will provide a review of the market, and notable changes with service providers and within the industry as a whole – within the context of what lies ahead for global services.