- Key developments in IT and BPO in 2020
- Digital adoption trends
- How the nature of deals has changed
- Critical success factors going forward
Global services and outsourcing saw dramatic shifts in 2020 across multiple areas, but what do these shifts mean for your organization? In this session, Amy will provide a review of the market, and notable changes with service providers and within the industry as a whole – within the context of what lies ahead for global services.
November 5, 2020, 3:35 PM – 4:05 PM Pacific Time