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More businesses are reportedly interested in exploring innovative strategies to enhance customer experience (CX) through generative artificial intelligence (gen AI) technology. However, a recent survey by Everest Group, supported by TELUS International, revealed that most of these companies are looking […]

What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time? Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. They […]

In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts […]

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After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Discover five key trends that will impact the CXM industry going forward by reading on, or […]

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the […]

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Everest Group is a proud sponsor of SIG’s 2024 Global Executive Spring Summit, taking place from March 25 – 27, 2024 at The Omni Grove Park Inn, in Asheville, NC. Register Leapfrogging Technology and Talent Challenges with the Help of […]

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. […]

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰 In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ […]