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  • Webinar
    June 05, 2026

    As global services ecosystems have grown, they have become more vulnerable to disruption. Geopolitical tensions, cyber threats, regulatory fragmentation, AI-driven complexity, and economic uncertainty can pose difficult challenges in outsourced service delivery. Unlike many spend categories,…
  • Accelerator
    Dec. 10, 2025

    The Navigating Outsourcing Supplier Strategy report examines how organizations are reshaping outsourced services portfolios amid global volatility, cost pressures, and generative AI advances. Rather than large-scale supplier ecosystem overhauls, enterprises are optimizing portfolios to drive innovation,…
  • Provider Compendium
    Dec. 22, 2025

    The Procurement Outsourcing (PO) Services – Provider Compendium 2025 provides comprehensive, fact-based profiles of 20 PO providers. It highlights their service offerings, scale of operations, technology solutions, delivery locations, and recent developments and investments. This report…
  • State of the Market
    Dec. 19, 2025

    The global Recruitment Process Outsourcing (RPO) market saw another year of decline in 2024 amid persistent macroeconomic volatility, delayed hiring decisions, and tighter budgets. Demand contraction across key economies resulted in reduced hiring volumes, cautious workforce…
  • Provider Compendium
    Dec. 08, 2025

    Everest Group’s Finance and Accounting Outsourcing (FAO) – Provider Compendium 2025 provides comprehensive and fact-based snapshots of 28 FAO providers and includes insights on the global FAO provider landscape. It includes detailed profiles of each FAO…
  • PEAK Matrix®
    Sep. 11, 2026

    Procurement’s role is expanding as enterprises seek to build more resilient, insight-led, and technology-enabled Source-to-Pay (S2P) workflows amid geopolitical uncertainty, extended decision cycles, and continued cost and productivity pressures. Organizations are moving toward scaled AI adoption…
  • Sep. 25, 2025

    The outsourcing industry is in the middle of a pricing reset. New AI-driven savings levers, elevated competitive intensity, and the push to retain or win deals at any cost are reshaping commercials across the industry. This…
  • PEAK Matrix®
    Sep. 16, 2025

    Procurement Outsourcing (PO) providers are supporting enterprises in modernizing operations, accelerating digital enablement, and navigating macroeconomic uncertainty. They are expanding upstream capabilities, particularly in sourcing and category management, to address end-to-end procurement requirements. Providers are also…
  • PEAK Matrix®
    Sep. 03, 2025

    In 2024, Finance and Accounting Outsourcing (FAO) providers continued to pursue quick wins and digital enablement, while enhancing their capabilities by investing in AI-driven solutions, expanding delivery footprints, GCC services, and tailored offerings for private equity…
  • July 01, 2025

    2025 is proving to be a pivotal year for the Business Process Outsourcing (BPO) industry. At one end, there seems to be an exuberance of artificial intelligence (AI), and at the other end, there is noticeable…
  • State of the Market
    Dec. 12, 2025

    Procurement’s role is evolving from a process enabler to a strategic value differentiator, and AI, especially generative and agentic AI, is at the forefront of this transformation. It presents an opportunity to make procurement operations more…
  • Blog
    Aug. 05, 2025

    Healthcare providers have long navigated a complex web of operational and financial pressures, from rising administrative costs and chronic workforce shortages to fragmented revenue cycle processes. But a new layer of volatility is pushing the ecosystem…
  • State of the Market
    Dec. 03, 2025

    The Finance and Accounting Outsourcing (FAO) market is significantly transforming as ongoing technology advances, including agentic AI, are pushing enterprise finance functions beyond traditional automation. This shift presents an opportunity to make finance functions more autonomous…
  • Event
    Dec. 03, 2024

    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
  • Event
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • Thematic Report
    Nov. 27, 2024

    In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of…
  • Webinar Deck
    Dec. 03, 2024

    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
  • Thematic Report
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • LinkedIn Live
    Feb. 14, 2024

    In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…

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