All Reports Events Blogs Videos
Showing 987 results
  • Location Spotlight
    Dec. 15, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Blog
    Dec. 14, 2020

    Companies spend time getting work done. Leaders focus attention on getting through the backlog and responding to today’s challenges. Teams focus on executing the work. Leaders evaluate teams on whether they completed the work, the quality…
  • Blog
    Dec. 09, 2020

    As the labor arbitrage services model matured, the use of digital technologies and models five years ago had a significant impact on services delivered from third-party providers or offshore captives or GBS (Global Business Service) units.…
  • Blog
    Dec. 07, 2020

    Third-party service providers and their clients face a new reality for 2021. Enterprises now have a new set of options that arise from the new digital technologies and associated operating models. These ways of processing IT…
  • Blog
    Dec. 01, 2020

    At Everest Group, we study a lot of forward-looking indicators, and we believe the service market prospects for next year are significant. In a recent blog, I talked about anticipating a robust market in the third-party services space…
  • Blog
    Nov. 16, 2020

    Many US and European businesses now recognize that their third-party services agreements are over-concentrated in some locations and are bundled in key areas such as manufacturing and IP development. In some key industries, companies are starting…
  • Blog
    Nov. 10, 2020

    IBM announced its intention to separate into two companies, and I blogged recently about some potential implications. It is still early days from the announcement, but there is no IBM announcement of a lead CIO or…
  • Blog
    Nov. 09, 2020

    From a services industry perspective, the main impact of a change from the Trump Administration to a Biden Administration in January 2021 will be the allowed degree of movement of global talent to meet the huge talent…
  • Thematic Report
    Nov. 03, 2020

    Digital technologies continue to dramatically reshape industries, and it is evident that the future of global services delivery is digital. Enterprises continue to invest extensively in Data and Analytics (D&A) services delivery to overhaul their existing…
  • Blog
    Nov. 02, 2020

    The COVID-19 crisis, which sent most white-collar workers to work from home, changed the way people work. Over the past few months, it proved viable and even advantageous in many respects. We now face a permanent…
  • Blog
    Oct. 27, 2020

    Having come closer to the end of the COVID-19 business crisis and now looking at the consequences for the third-party services market next year, I am increasingly optimistic that we will see an extremely strong year…
  • Thematic Report
    Oct. 27, 2020

    In recent years, engineering services has experienced steady growth across enterprise spend and global sourcing. Enterprises continue to invest in emerging technologies (such as AI, blockchain, nanotechnology, and 5G) and combine them with traditional engineering areas…
  • Blog
    Oct. 09, 2020

    IBM announced this week that it is spinning off its legacy Managed Infrastructure business into a new public company, thus creating two independent companies. I highly endorse this move and, in fact, advocated it for years.…
  • Blog
    Sep. 21, 2020

    We live in an increasingly distributed business world in which organizations rely on timing and components in different parts of the world and in different time zones. To deliver greater value to customers, organizations now must…
  • Blog
    Sep. 15, 2020

    AWS Cloud recently declared “war” on legacy applications and infrastructure through a set of incentives for customers. The strategy is its latest move to escalate the battle for market share among cloud platform providers. More importantly,…
  • Blog
    Sep. 08, 2020

    Despite the challenges, the COVID-19 pandemic and resulting recession drives many businesses to accelerate innovation in their operating model and find ways to create differentiated value. Is your company looking for new avenues to create value,…
  • Blog
    Sep. 02, 2020

    Ecosystems always existed in businesses, but the importance of collaboration across ecosystems dramatically increases today in the effort to create new value. However, the underlying software architecture – traditional database technology – that supports collaboration was…
  • Blog
    Aug. 24, 2020

    Most companies choose to lower cost in their service areas by using labor arbitrage and outsourcing and, in doing so, save an average of 20%. An alternative approach is to increase productivity; recently, some firms achieved…
  • Blog
    Aug. 17, 2020

    When companies use benchmarking, their goal is to identify how their performance compares to other companies and hopefully identify how they can improve costs and performance. Nearly every sizeable company pays for benchmarks. And there is…
  • Blog
    Aug. 12, 2020

    Companies take different approaches for survival in what now looks to be a protracted and difficult recession caused by the COVID-19 pandemic and global economic crisis. Many want to clean up their balance sheets and focus…

Items per page