Third-party service providers and their clients face a new reality for 2021. Enterprises now have a new set of options that arise from the new digital technologies and associated operating models. These ways of processing IT work present a significant improvement over the established way of conducting work, offering better business results while being more flexible and agile and operating at a substantially lower cost to serve.
Dilemma of Customers’ Increased Productivity or Service Providers’ Profitability
I previously blogged about the need for a new third-party services operating [...]