As the labor arbitrage services model matured, the use of digital technologies and models five years ago had a significant impact on services delivered from third-party providers or offshore captives or GBS (Global Business Service) units. Adding the DevOps model into the mix had a profound effect. The result: we now need a new services model.
Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research
Our inaugural Forces & Foresight™ research uncovers three factors we predict will [...]