As the labor arbitrage services model matured, the use of digital technologies and models five years ago had a significant impact on services delivered from third-party providers or offshore captives or GBS (Global Business Service) units. Adding the DevOps model into the mix had a profound effect. The result: we now need a new services model.
Need to Kill COLA in Services Contracts
Businesses relied on Cost-of-Living-Adjustment (COLA) clauses in contracts for many years. I [...]