LINKEDIN LIVE
Leveraging AI for CX
Watch this event on LinkedIn which was delivered live on Wednesday, June 5 2024
To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management is profound. 🚀
Watch this LinkedIn Live discussion with Everest Group’s Nishan Krishan, Practice Director, and Ashish Sehdev, Vice President, to learn about how to utilize AI and its latest iteration, generative AI, for anticipating CX needs, creating adaptive strategies, and developing unforgettable CX. 💡
During this engaging LinkedIn Live, we discussed:
✅ The use cases enabled by AI in CX 🤖
✅ The RoI and productivity gains enabled by AI in CX
✅ Generative AI and its disruptive potential for CX
Nisha Krishan
Practice Director
Everest Group
Ashish Sehdev
Vice President
Everest Group