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US Share of the Global GIC Market Declining | Market Insights™
“You’re Still the One” – Why Nearshore UK Contact Center Locations Still Matter | Sherpas in Blue Shirts
GICs = about 25% of the Growing Global Services Market | Market Insights™
Global In-house Center (GIC) Landscape Annual Report 2015 | Market Insights™
The Global In-house Center (GIC) Landscape | Market Insights™
Cultural Affinity, Cost Savings, Coordinates – 3 C’s of Targeting UK Contact Center Market | Market Insights™
Stop The Contact Center’s Revolving Door – DestinationCRM | In The News
U.S. Domestic Sourcing: Early Insights from Research for RevAmerica Event | Sherpas in Blue Shirts
Four Value Propositions Drive Cali’s Value as a Service Delivery Location | Market Insights™
Cali: 4 Distinct Roles in a Regional Service Delivery Network | Market Insights™
