Impact of COVID-19 Beyond WFH: The Future of Delivery and Locations Strategies | Webinar

60-minute webinar delivered live on Thursday, September 10, 2020.

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It’s no secret that COVID-19 has been one of the most significant disruptors of our time – and global services delivery has not escaped the impact.

In this webinar, we move beyond commiseration and conjecture and provide a fact-based view of the already-visible effects of the pandemic based on our extensive tracking of outsourcing deals, new global business / shared services centers, location-specific trends, and service provider developments.

Our experts will take a deep dive into the implications of these developments on your future delivery and locations strategies, such as key changes to delivery portfolios, trends in onshoring vs. offshoring, locations portfolio consolidation vs. diversification, rise in large scale hubs vs. small scale centers, and adoption of a remote / work from home delivery model.

The webinar will also provide perspectives on how your organization can benefit from a design-principles-led locations portfolio approach to account for the increasing complexity of locations decisions.

What questions will the webinar answer?

  • How has COVID-19 impacted outsourcing and offshoring services?
  • How do global enterprises seem to be changing their delivery strategies (e.g., sourcing model, shoring mix, investments in digital and transformation)?
  • What changes are we already seeing in leverage of delivery locations (onshore/nearshore/offshore); how is things likely to change going forward?
  • What changes will we see in how enterprises orchestrate their delivery portfolios (e.g., integrate remote delivery, hubs vs. spokes vs. satellites, growth in tier-2/3 cities)?
  • How should firms navigate this massive disruption by going back to design principles?

Who should attend?

This session will help leaders across organization evaluate impact and uncover opportunities:

  • Senior executives of Strategic Sourcing, Vendor Management Contract Management organizations
  • Location portfolio strategy professionals
  • Head of workforce strategy
  • Global business / shared services centers executives
  • CPOs, CIOs
  • Service provider executives


Michel Janssen
Chief Research Officer
Everest Group

Hrishi Agarwalla
Practice Director
Everest Group

Anurag Srivastava
Vice President
Everest Group

How can we engage?

Please let us know how we can help you on your journey.

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