Bright spots in the global sourcing landscape include new setup activity, IT services and investments in onshore geographies
DALLAS, December 08, 2015 — The global services locations landscape is showing a resurgence of activity in 2015, particularly in Nearshore Europe, according to new research recently published by Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing.
After a decline in 2013, new center set-up activity picked up significantly in 2014 and in 2015 is likely to eclipse that in preceding years.
“Another growth trend is seen in the delivery of IT services as compared to other functions supported,” explained Anurag Srivastava, practice director at Everest Group. “IT service delivery increased across all geographies from 2014 to H1 2015. We also witnessed continued investment by the top 20 service providers in onshore geographies, with the United States and Continental Europe witnessing a particular surge of activity.”
“Another trend we have documented over the past several years is the surge in global in-house center setups,” said H. Karthik, partner at Everest Group and leader of Everest Group’s Global Sourcing practice. “In comparison, new center setup by service providers took a sharp dip in 2013, but is improving and expected to be on par with GIC setup in 2015.”
These findings and more are discussed in “Global Locations Annual Report 2015: Resurgence of Activity Amidst Evolving Propositions.” This research offers insights into the size and growth of the global services market, update of locations activity by region and country, and an analysis of the maturity, arbitrage, and potential of locations.
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Other Key Findings
The global services market experienced a fairly high growth rate of 9-11 percent, reaching US$148-153 billion in 2014. This growth is expected to be slightly lower (8-10 percent) in 2015 owing to unstable macroeconomic sentiments, resulting in reduced investment. This is particularly expected in developing regions such as China and Latin America where devalued currencies might result in instabilities.
In terms of revenue, the Asia-Pacific region (APAC) continued to hold the largest share (around 70 percent) of the global services market, followed by Nearshore Europe, Canada, and Latin America and the Caribbean (LAC). In terms of headcount, India and Philippines continue to be the leading delivery locations, accounting for approximately 70 percent of the share, followed by China, Canada, Poland and Mexico.
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High-resolution graphics illustrating the report’s key takeaways may be included in news coverage, with attribution to Everest Group. Graphics include:
- Asia Pacific continues to lead in global new delivery center setups
- Asia Pacific share of global delivery center setups has declined over time
- Asia Pacific dominates global services market; Nearshore Europe and Latin America/Caribbean are growing.
- Global services market heatmap
- India and the Philippines lead global services market share