Setting Up A Service Delivery Automation Center of Excellence | Virtual Roundtable

Posted on June 22, 2016, in Webinars, by

Tuesday, 12 July 2016 | 11:00 a.m. – 12:30 p.m. EST     What’s next if you have already done a few RPA proofs of concept and have automated a handful of processes? How do you scale up, make the most of any lessons learned and the skills that you have gained? What about smarter automations – […]

The State of Digital Adoption in Europe: Overwhelmed by the Abundance of Technology | Webinar

Posted on May 3, 2016, in Webinars, by

Thursday May 19, 7 a.m. CST, 8 a.m. EST, 1 PM BST, 5:30 PM IST     Possibly for the first time in history, enterprises are challenged not by the lack of technology, but by its overwhelming abundance. The critical imperative for enterprises is to stay ahead of the competition’s adoption curve in a manner […]

Integrating Best Practice SLAs and KPIs into Sourcing Contracts | Virtual Roundtable

Posted on May 2, 2016, in Webinars, by

Wednesday, 18 May 2016 | 11:00 a.m. – 12:30 p.m. EST     SLAs and KPIs are an integral part of an outsourcing contract, and they should be aligned to overall program objectives. Misalignment can have significant impact on deal pricing, quality of service delivery, and customer experience. Following an overview of contemporary market trends, […]

Key Insight on Digital Service Delivery “Talent Hotspots” PLUS Market Vista™ Q1 2016 Update | Webinar

Posted on April 30, 2016, in Webinars, by

Thursday, May 12, 2016 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 7:30 p.m. IST     The rapid pace of technology advancement and the increasing focus on digital consumerism are driving digitalization of services. As the industry embraces the digital agenda, talent has become the most critical success factor for both enterprises […]

The CFO Playbook on Technology: How Finance Can Forge a Collaborative Partnership with IT | Webinar

Posted on April 29, 2016, in Webinars, by

Monday, May 2, 2016 | 2 p.m. EST Register for the webinar _____________________________________________________________________________________________________________________________ Peter Bendor-Samuel, Founder and CEO, Everest Group will be a featured panelist on this CFO-hosted webinar. CFOs know that investing in technology is imperative to remaining competitive as a business today. Equally crucial, however, is investing in your IT department. In addition to being willing to […]

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