Category: Webinars

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar

on-demand webinar

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024.

Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

What questions did the webinar answer for the participants?

  • How did the global services industry perform in 2023?
  • What are the key trends and outlook for the global services market in 2024
  • What are the observed trends across service delivery location strategies for enterprises and service providers?
  • How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve?

Who should attend?

  • CEOs and CXOs
  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy
  • Global sourcing managers
  • Vendor managers
  • GBS Leaders
Agarwalla Hrishi Raj Refresh gray square
Vice President
Kala Prashray
Partner
Kumari Jyoti
Senior Analyst

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 | Webinar

on-demand webinar

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

  • What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
  • How has pricing changed since 2023?
  • What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

  • CIOs, CTOs, CDOs
  • IT executives and strategy leaders
  • BPO department leaders
  • GBS leaders managing IT and BPO outsourcing contracts
  • Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders
Dev PP Photo
Practice Director
Everest Group
Gehani Rahul 1
Partner
Everest Group
Sharma Abhishek 1
Partner
Everest Group
Sinha Nirati
Practice Director
Everest Group

Engineering Services in 2024: The Market Outlook and Commercial Trends | Webinar

on-demand webinar

Engineering Services in 2024: The Market Outlook and Commercial Trends

While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments.

In this webinar, our analysts examined the past performance and future prospects of the engineering services sector. Participants gained valuable insights into the pricing outlook, commercial dynamics, market attractiveness, and evolving buyer expectations for engineering services. Finally, we explored emerging trends and future projections.

What questions did the webinar answer for the participants?

  • How did the engineering services market perform in 2023?
  • What are the latest enterprise objectives and recent commercial trends in this space?
  • How will the engineering services market shape out in 2024, and what can service providers do to improve win rates in deals?

Who should attend?

  • Service providers
  • Sales leaders
  • Pricing team members
  • Solution design and contracting leads
  • Engineering services leads
  • Analyst and advisory relations
  • Engineering department heads, Head of information systems and R&D
  • CPOs
  • Global sourcing heads, category managers, sourcing strategy professionals, vendor management leaders
Arora Achint
Partner
Everest Group
Manchanda Amanpreet
Practice Director
Everest Group
Nishant Udupa Gray square 2
Practice Director
Everest Group
Aniruddha edited

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features? | Webinar

ON-Demand Webinar

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features?

Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it difficult for enterprises to choose and implement.

In this webinar, our analysts unpacked how enterprises can better understand the supplier relationship management (SRM) technology landscape and highlight the best-in-class functionalities and features.

What questions did the webinar answer for the participants?

  • What does the SRM technology landscape currently look like?
  • What are the best-in-class functionalities and features that enterprises should look for when adopting an SRM tool?
  • What does a high-level assessment of the functionality and solutioning elements of various technology providers offering SRM tools entail?

Who should attend?

  • Enterprises
  • Chief procurement officers (CPO)
  • Global sourcing managers
  • Vendor managers/vendor relationship managers
  • Procurement managers
  • Supplier relationship management technology providers
  • Procurement suite providers
  • Procurement outsourcing service providers
Lad Amit 1
Senior Analyst
Everest Group
Malhotra_Bhanushee
Practice Director
Everest Group
Thunga Akash
Senior Analyst
Everest Group
Aniruddha edited

Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact | Webinar

oN-demand webinar

Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact

With the talent demand-supply gap continuing to persist globally, providers and enterprises are increasingly leaning on alternate talent acquisition channels and models to address their resourcing needs. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally.

Watch this webinar as our impact sourcing experts shed light on the successes and trends developing in the impact sourcing space. Participants got a view into the ecosystem of impact sourcing, how providers, buyers, industry bodies, governments, and NGOs are undertaking several of their own initiatives, and the results they are seeing.

What questions did the webinar answer for the participants?

  • How is the impact sourcing model continuously evolving the business case?
  • What are service providers doing to enhance the adoption of this model?
  • How are buyers responding to services delivered by impact workers?
  • What are the emerging trends in impact sourcing and what is the outlook?

Who should attend?

  • Impact sourcing providers
  • Talent and DE&I leaders
  • Sustainability leaders
  • Sourcing and procurement leaders
  • CPOs
  • Category managers
  • Supplier management leaders
Barjatya Aishwarya 1
Practice Director
Hota Sailesh
Practice Director
Soni Rita B
Principal Analyst, Impact Sourcing & Sustainability Research
Aniruddha edited

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends | Webinar

On-demand Webinar

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them.

Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations.

What questions did the webinar answer for the participants?

  • What are the key issues that businesses are anticipating in 2024
  • How will issues specifically impact EMEA?
  • What are some of the strategies businesses can leverage?

Who should attend?

  • C-level executives in EMEA
  • Service and technology providers in EMEA
Malhotra Bhanushee
Practice Director
Mittal Nitish
Partner
Sundrani Ricky
Partner

Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

  • What are GBS leaders’ strategic priorities for 2024?
  • How can GBS organizations drive closer alignment with business and the broader enterprise?
  • What capabilities will become crucial as part of evolution?

Who should attend?

  • GBS leaders
  • Enterprise executives
  • COOs
  • GCC leaders
  • IT/BPO department heads
  • Global sourcing mangers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

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Dubey Piyush
Practice Director
M Bharath
Vice President
Thomas Meghna
Meghna Thomas
Senior Analyst
Aniruddha edited

The Generative AI Advantage in Enterprise CXM Operations | Webinar

on-demand webinar

The Generative AI Advantage in Enterprise CXM Operations

Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. As businesses strive to stay competitive and adapt to changing market dynamics, they are increasingly exploring its power to deliver personalized customer experiences.

In this webinar, our analysts discussed how enterprises are looking at generative AI-based solutions adoption to improve CX and contact center operations, the business impact of generative AI, and what we’ve learned about this revolutionary technology that can drive future growth.

What questions has this webinar answered for the participants?

  • What are the key areas in which generative AI is being deployed for CX services?
  • How positive are enterprises about generative AI implementation, and how are they going about it?
  • How do we expect generative AI-based solutions in CX to mature?

Who should attend?

  • CXOs (CEO, CCO, CIO, CTO)
  • CXM strategy/global heads
  • CXM outsourcing heads
  • CXM strategy heads
  • Customer service heads
  • CXM service delivery heads
  • Supplier and vendor managers
Biswas_Chandan_Chhandak
Practice Director
Rickard David
Partner

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

ON-DEMAND WEBINAR

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

  • Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
  • How can enterprises drive more savings from their outsourcing contracts?
  • How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend? 

  • Global enterprises
  • CIOs, CTOs
  • Supplier and vendor managers
  • Technology directors, IT managers
  • ITS/BPS strategy heads
  • Service providers
  • Technology providers
Rahul Gehani
Partner
Abhishek Sharma
Partner
Shitika Ujjain
Practice Director
Kunal Verma
Vice President

The Generative AI Odyssey: A Year in Review and What’s Ahead in 2024 | Webinar

on-demand webinar

The Generative AI Odyssey: A Year in Review and What's Ahead in 2024

In 2023, we witnessed massive investments in generative AI, with the majority coming from the supply side. Despite the initial fervor ignited by ChatGPT, the anticipated surge in enterprise adoption is yet to come. One factor contributing to this delay is the need for real-world implementation examples to make adoption more realistic and attainable.

In this webinar, our expert analysts explored the hype vs. reality of generative AI, showcased actual production-level use cases, addressed challenges head-on, and provided a glimpse into the future of this transformative technology as we move into 2024.

What questions has the webinar answered for the participants?

  • Beyond the hype, what does real generative AI adoption look like in enterprises?
  • What are the key technology trends shaping the generative AI market?
  • What will be the future themes across generative AI in 2024?

Who should attend?

  • Global enterprises
  • CIOs, CTOs, CDOs, Chief AI Officers (CAIO)
  • Technology directors, IT managers
  • Data & Analytics heads
  • ITS/BPS strategy heads
  • Senior AI executives
  • Service providers
  • Technology providers
Bhalla Priya
Practice Director
Vice President

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