The pandemic unequivocally altered customer habits across all industries, drastically increasing online transactions and communication. Forward-looking businesses found opportunities in this shift to create sustainable, long-term customer experience (CX) strategies, leaning in to digital transformation so customers could self-drive transactions online with real-time responses.
This boost in CX strategy has also increased access to customer data and analytics, providing an enhanced view of customers’ behaviors and actions throughout all touchpoints of the purchase journey, improving overall CX and delivery operations.
Join this LinkedIn Live session as our experts explore the evolution of CX and how data and analytics are helping businesses understand their customers at higher levels than ever before.
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