Our Conversations with Leaders LinkedIn Live series, part of Everest Group’s GBS Leadership Exchange, features GBS executives who have shown significant leadership and innovation in GBS.
Join to learn from and interact in the peer-to-peer discussions on the transformative journeys – including the challenges and rewards – renowned leaders are undertaking in the GBS space.
Episode 2 | Building a GBS During the Pandemic – A Conversation with Jay Desai, Head of Global Business Services at Japan Tobacco International (JTI)
In this episode, Rohitashwa Aggarwal, Vice President, GBS Research and Advisory at Everest Group and guest Jay Desai will discuss Jay’s recent journey of a 1,800 FTE-strong captive operation covering multiple locations in just three years – and how he carried it out with the majority of the migrations occurring remotely due to the pandemic.
Join the conversation to ask questions and hear Jay’s story firsthand, including how the journey began and where they are today, and his key success factors and value proposition levers.
Register Now for the LinkedIn Live event!