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  • Webinar
    June 05, 2026

    As global services ecosystems have grown, they have become more vulnerable to disruption. Geopolitical tensions, cyber threats, regulatory fragmentation, AI-driven complexity, and economic uncertainty can pose difficult challenges in outsourced service delivery. Unlike many spend categories,…
  • Accelerator
    Dec. 10, 2025

    The Navigating Outsourcing Supplier Strategy report examines how organizations are reshaping outsourced services portfolios amid global volatility, cost pressures, and generative AI advances. Rather than large-scale supplier ecosystem overhauls, enterprises are optimizing portfolios to drive innovation,…
  • State of the Market
    Dec. 19, 2025

    The global Recruitment Process Outsourcing (RPO) market saw another year of decline in 2024 amid persistent macroeconomic volatility, delayed hiring decisions, and tighter budgets. Demand contraction across key economies resulted in reduced hiring volumes, cautious workforce…
  • Provider Compendium
    Sep. 26, 2025

    As Recruitment Process Outsourcing (RPO) is being adopted worldwide, there is an ever-increasing demand for regional expertise and consistent delivery across geographies. 2024 saw continued slowdown due to volatile market conditions, contributing to a challenging environment…
  • Viewpoint
    March 11, 2025

    The global talent landscape is becoming increasingly complex due to rapid technology advances, evolving workforce expectations, and persistent skill shortages. The traditional Recruitment Process Outsourcing (RPO) model, which primarily focuses on transactional hiring support, is no…
  • Sep. 25, 2025

    The outsourcing industry is in the middle of a pricing reset. New AI-driven savings levers, elevated competitive intensity, and the push to retain or win deals at any cost are reshaping commercials across the industry. This…
  • PEAK Matrix®
    July 09, 2026

    Enterprises are rethinking recruitment strategies as hiring demand stabilizes following a prolonged market slowdown, while continuing to navigate economic uncertainty, budget pressures, and persistent skill shortages. Organizations are increasingly seeking flexible recruitment models that can scale…
  • State of the Market
    Dec. 17, 2024

    Following post-pandemic growth, the global Recruitment Process Outsourcing (RPO) market sharply declined in late 2022, driven by macroeconomic factors, geopolitical tensions, and industrial instability. This slowdown continued into 2024, prompting workforce strategy realignments. The recruitment industry…
  • State of the Market
    Dec. 12, 2025

    Procurement’s role is evolving from a process enabler to a strategic value differentiator, and AI, especially generative and agentic AI, is at the forefront of this transformation. It presents an opportunity to make procurement operations more…
  • PEAK Matrix®
    June 09, 2025

    The global Recruitment Process Outsourcing (RPO) market in 2024 remained subdued amid ongoing macroeconomic uncertainty, creating a difficult operating environment for both enterprises and providers. RPO providers faced another year of muted demand for their services…
  • Event
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • Event
    Dec. 03, 2024

    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
  • Provider Compendium
    Nov. 27, 2024

    Recruitment Process Outsourcing (RPO) is gaining worldwide adoption, driving the demand for regional expertise and consistent delivery across geographies. Amid volatile market conditions in 2023, enterprises sought flexibility, adaptability, and scalability from their RPO providers. Regional…
  • Thematic Report
    Nov. 27, 2024

    In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of…
  • Webinar Deck
    Dec. 03, 2024

    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
  • Thematic Report
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • LinkedIn Live
    Feb. 14, 2024

    In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • PEAK Matrix®
    May 28, 2024

    In 2023, enterprises faced significant business and talent uncertainties, prompting them to rely on Recruitment Process Outsourcing (RPO) providers to manage their talent needs. Despite a slowdown in hiring in key markets and geographies, RPO providers…
  • PEAK Matrix®
    Aug. 01, 2024

    As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing. Amid volatile market conditions in 2023, enterprises looked for flexibility, adaptability, and scalability from their…

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