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  • Webinar
    Sep. 08, 2026

    How should you adapt for the ways in which AI is reshaping the economic and operational logic of Trust and Safety (T&S) outsourcing? On October 15, Everest Group T&S experts Chhandak Biswas, Abhijnan Dasgupta, and Sahil…
  • PEAK Matrix®
    July 09, 2026

    Enterprises are rethinking recruitment strategies as hiring demand stabilizes following a prolonged market slowdown, while continuing to navigate economic uncertainty, budget pressures, and persistent skill shortages. Organizations are increasingly seeking flexible recruitment models that can scale…
  • State of the Market
    Sep. 24, 2026

    The global Customer Experience Management (CXM) outsourcing market remains in a moderate growth phase as automation and self-service constrain volume expansion, buyers maintain tight RoI scrutiny, and mature sectors limit incremental outsourcing demand. Enterprises are emphasizing…
  • State of the Market
    May 13, 2026

    Software product engineering spend continues to outpace broader engineering investment as enterprises prioritize AI-enabled products, cloud-native modernization, platform engineering, and data-led innovation. While macroeconomic uncertainty, RoI scrutiny, tariffs, and geopolitical risk continue to pressure budgets, the…
  • Thematic Report
    May 20, 2026

    The dynamic IT-BP services industry presents opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on IT-BP…
  • Viewpoint
    Jan. 09, 2026

    Digital gaming platforms face growing challenges in player safety, content moderation, regulatory compliance, and the unintended consequences of generative AI. Despite the intensifying threat landscape, nearly 90% of gaming enterprises report flat or only modest increases…
  • Thematic Report
    Jan. 29, 2026

    The dynamic IT and Business Process Services (BPS) industry presents opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly…
  • State of the Market
    Dec. 16, 2025

    5G is rapidly evolving as a foundational technology in the telecommunications and enterprise sectors, enabling ultra-low latency, high throughput, and massive device connectivity. It plays a key role in powering applications such as private networks, industrial…
  • Thematic Report
    Nov. 13, 2025

    Staffing providers are structurally shifting as they increasingly embrace managed services to mitigate the inherent volatility of contingent staffing and reposition themselves as strategic partners. This move is reshaping how services are delivered, moving from headcount-based…
  • State of the Market
    Oct. 31, 2025

    Clinical and Care Management (CCM) is becoming a strategic priority for healthcare enterprises, driven by the need to improve outcomes, contain costs, and comply with intensifying regulatory demands. Once seen primarily as a cost-control function, CCM…
  • Thematic Report
    Dec. 17, 2025

    In 2025, the Trust and Safety (T&S) market evolved in response to increased enterprise adoption of advanced AI systems. With growing AI adoption, organizations continued investment in AI support services such as red teaming, hallucination checks,…
  • Accelerator
    Jan. 07, 2026

    Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. This report equips data and analytics service buyers…
  • Viewpoint
    March 30, 2026

    Online platforms are under growing pressure to move beyond static sign-up age checks and build age-aware Trust and Safety (T&S) systems that can respond to risks across the user life cycle. As minors participate more actively…
  • Category Strategy Templates
    Oct. 17, 2025

    Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. In the face of emerging agentic AI use…
  • Provider Compendium
    Feb. 24, 2026

    The banking and payments operations landscape is transforming as financial institutions seek to modernize legacy environments, enhance operational resilience, and address heightened regulatory and compliance requirements. This compendium presents fact-based profiles of 27 providers supporting banking…
  • State of the Market
    Sep. 18, 2025

    Capital markets enterprises are accelerating transformation agendas to respond to rising regulatory complexities, cost pressures, and growing investor demands across wealth, pensions, and alternative assets. The shift to outsourced operating models is gaining momentum, especially in…
  • PEAK Matrix®
    March 30, 2026

    Property and Casualty (P&C) insurers are intensifying their focus on modernizing core systems to improve underwriting performance, enhance claims outcomes, and enable faster product innovation. As cloud adoption accelerates, Duck Creek has emerged as a strategic…
  • PEAK Matrix®
    Feb. 18, 2026

    The Private Equity (PE) services market is entering a period of structural change as sponsors navigate macroeconomic volatility, selective fundraising, and heightened Limited Partner (LP) expectations around transparency, liquidity, and Environmental, Social, and Governance- (ESG)-linked performance.…
  • PEAK Matrix®
    April 29, 2026

    Oracle has evolved as a central platform for enterprise transformation, enabling organizations to modernize legacy systems, optimize costs, and elevate stakeholder experiences. Enterprises are increasingly expanding their Oracle Cloud Applications adoption beyond traditional enterprise resource planning…
  • PEAK Matrix®
    Sep. 21, 2026

    Generative AI, agentic AI, increasing platform abuse, and regulatory scrutiny are expanding enterprise Trust and Safety (T&S) requirements beyond traditional content moderation. Demand is shifting toward AI safety, platform integrity, regulatory support, AI model evaluation, red…

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