COVID-19 required government departments to pull off a rapid shift to digital while at the same time managing a public health crisis. Many turned to robotic process automation (RPA) to quickly redesign their business processes and tackle the administrational backlogs that accumulated as workers were confined to their homes.
Anil Vijayan, Partner at Everest Group, says that governments’ hesitation to innovate has slowed IA adoption. “The idea of job losses, whether real or imagined, also prevents an aggressive push towards automation,” he said.
