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Efficient CX Delivery: A Tech-driven Approach | Webinar

September 26, 2024

9:00 AM PT | 12:00 PM ET

Webinar

Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Essential for CX and technology leaders, this live webinar will provide insights into decision-making processes that reduce costs without negatively impacting customer experience.

Key takeaways include:

Discover how cutting-edge technologies, alongside strategic approaches like shoring mix, can help optimize CX operations
Learn why incorporating humans-in-the-loop is essential for successful CX delivery and how to achieve the optimal mix of human touch and technological solutions
Delve into the latest research from Everest Group and hear from seasoned CX professionals as they share actionable insights from their experiences

David Rickard
Partner, Everest Group
Jeremy Tamm
Vice President, Sales & Marketing, TELUS Digital
Jim Mitchell
Vice President, Customer Experience Innovation, TELUS Digital