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Showing 27 results
  • Viewpoint
    June 18, 2026

    Moving the dial on Service Experience (SX) has become a key priority for Global Business Services (GBS) leaders. Organizations are investing in journey redesign, workflow simplification, stakeholder engagement, self-service enablement, and digital experience initiatives to make…
  • See Us At
    May 18, 2026

    We're sponsoring Shared Services & Outsourcing Week 2026 The Future of Your GBS is on the Line: Challenge Value from the Outside In GBS leaders are facing one of the most disruptive moments in our industry’s…
  • Thematic Report
    April 13, 2026

    As the talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, it is vital to maintain a strong employer brand. In a landscape where specialized functional and behavioral skills set the…
  • Thematic Report
    April 13, 2026

    As talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, becoming an employer of choice is increasingly critical. Organizations that offer differentiated and credible employee experiences, anchored in growth opportunities, meaningful…
  • Thematic Report
    March 09, 2026

    As the talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, it is vital to maintain a strong employer brand. In a landscape where specialized functional and behavioral skills set the…
  • Thematic Report
    March 09, 2026

    As competition for talent intensifies and demand for high-impact, future-ready skills continues to outpace supply, becoming an employer of choice is increasingly important. Organizations that offer differentiated and credible employee experiences, anchored in growth opportunities, meaningful…
  • Webinar
    Dec. 17, 2025

    GBS 2026: The Convictions Shaping Tomorrow’s Priorities - As rapid AI disruption, evolving operating models, and shifting talent dynamics reshape the global landscape, GBS leaders face urgent questions about where to focus now to stay ahead.…
  • State of the Market
    Nov. 11, 2025

    Over the past two decades, Global Business Services (GBS) centers have evolved from cost-focused delivery hubs to integral strategic partners transforming enterprises. The GBS model today plays a pivotal role in enabling agility, scalability, and innovation…
  • Conference
    July 17, 2025

    March 9–10, 2026 | Park Plaza London Riverbank Engage returns to London for its second year, bringing together senior leaders across sourcing, GBS, vendor management, IT and digital services, global operations, customer experience, and other shared…
  • Conference
    June 18, 2025

    A Look Back at a Powerful Gathering Thank you to everyone who joined us for Year Two of Engage in Dallas! The event brought together 300+ executives across 11 industries represented in the Fortune 500, alongside…
  • Conference
    June 13, 2025

    Everest Group’s Flagship Event Comes to India For the first time ever, Engage is coming to India - live in Bengaluru on November 13, 2025. This one-day event marks a pivotal moment for leaders across Global…
  • LinkedIn Live
    June 04, 2025

    In an engaging LinkedIn Live held on June 4, Everest Group experts Anish Agarwal, Vice President, and Rohitashwa Aggarwal, Partner, were joined by Paolo la’O, Country Head at Dexcom, Carolynne Claveria, Head of GBS+ Manila at…
  • Conference
    March 25, 2025

    At SSOW Europe, Everest Group Partner Rohitashwa Aggarwal and Managing Partner Abhishek Sharma will lead the insightful workshop, A Practical Framework for Creating a Balanced Sourcing Portfolio: Talent/Locations, Cost & Vendor Management. This session will equip…
  • LinkedIn Live
    Feb. 26, 2025

    Everest Group Engage is heading to London from March 31 – April 1, 2025, bringing together executives, industry experts, and thought leaders from around the world. Join Rohitashwa Aggarwal, Amy Fong, Mark Fissell, and Ricky Sundrani…
  • Conference
    Jan. 23, 2025

    The Pragmatic Edge: Global Impact The next chapter of Everest Group Engage is coming to London, March 31 – April 1, 2025. Building on the momentum of the 2024 event, Everest Group Engage 2025 — London…
  • Conference
    Sep. 30, 2024

    The Pragmatic Edge: Designing Your Future Technology, the economy, and workplace cultures are creating a dizzying array of fundamental challenges that keep many of today’s business leaders on their heels in reaction mode. This has never…
  • Roundtable
    Aug. 07, 2024

    Although the intensity of the talent war has slowed in recent months, GBS leaders still face a significant shortage of next-gen skills in the market. This shortage poses a critical challenge, compelling GBS leaders to continuously…
  • LinkedIn Live
    June 12, 2024

    The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. To be successful in integrating GBS within the enterprise, teams must create measurable…
  • Press Release
    May 30, 2024

    ‘Everest Group Engage’ will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” DALLAS, May 30, 2024 — When business executives…
  • LinkedIn Live
    March 20, 2024

    The Global Business Services (GBS) model is the consolidation of various business support functions into a centralized service delivery model. Although the model is generally global for most companies, establishing multiple sites has primarily been needs-based…

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