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  • Video
    July 24, 2026

    Engage – Dallas 2026 | October 5–7 We’ve gone beyond talking the talk for AI experimentation. Now, leaders are facing the challenge of walking the walk, executing consistently at scale and delivering measurable business outcomes. Join…
  • Blog
    July 14, 2026

    In our previous blog, Why frontier AI model restrictions challenge global operating models, we discussed how model access restrictions can create asymmetry across global delivery networks. The central concern is practical: global teams may depend on an Artificial Intelligence (AI) capability…
  • Blog
    July 14, 2026

    On June 12, Anthropic received a US government directive requiring it to suspend access to Fable 5 and Mythos 5 for foreign nationals, including foreign-national employees. Anthropic stated that it had to disable access for all customers to ensure…
  • Viewpoint
    June 18, 2026

    Moving the dial on Service Experience (SX) has become a key priority for Global Business Services (GBS) leaders. Organizations are investing in journey redesign, workflow simplification, stakeholder engagement, self-service enablement, and digital experience initiatives to make…
  • Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in Service Experience (SX). The harder question…
  • Conference
    May 19, 2026

    Date: June 3, 2026 Location: Shangri-La The Fort, Manila We’re a Knowledge Partner  Everest Group will be attending the GC3 Summit in the Philippines as a proud Knowledge Partner. Industry leaders will attend to discuss how Global Capability Centers (GCCs)…
  • See Us At
    May 18, 2026

    We're sponsoring Shared Services & Outsourcing Week 2026 The Future of Your GBS is on the Line: Challenge Value from the Outside In GBS leaders are facing one of the most disruptive moments in our industry’s…
  • Briefings
    April 29, 2026

    09:30 – 12:15 etc. Venues, County Hall, Belvedere Rd, London SE1 7PB As AI reshapes enterprise spending, many providers are focused on defending revenue against automation-driven compression. However, the greater opportunity lies in identifying and capturing…
  • Webinar
    April 16, 2026

    Across the global services landscape, GBS organizations that once delivered efficiency at scale are now being challenged to prove tangible business impact in an era defined by AI disruption, rising productivity expectations, and shifting sourcing dynamics.…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Thematic Report
    April 13, 2026

    As the talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, it is vital to maintain a strong employer brand. In a landscape where specialized functional and behavioral skills set the…
  • Thematic Report
    April 13, 2026

    As talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, becoming an employer of choice is increasingly critical. Organizations that offer differentiated and credible employee experiences, anchored in growth opportunities, meaningful…
  • Webinar
    April 08, 2026

    Organizations are rethinking how they drive innovation, resilience, and cost efficiency, accelerating adoption of the Global Capability Center (GCC) model. For companies new to GCCs or in early planning stages, getting the setup right from day…
  • LinkedIn Live
    April 02, 2026

    GBS leaders and organizational executives faced rising pressure from cost constraints to digital acceleration and talent gaps, making misalignment on value increasingly risky. In this LinkedIn Live session held on April 29, Everest Group experts Rohitashwa…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Briefings
    March 26, 2026

    09:30 - 12:15 etc. Venues, County Hall, Belvedere Rd, London SE1 7PB As organizations navigate volatility, regulatory pressure, and rapid AI advancement, the traditional operating model is no longer sufficient.  Everest Group invites you for an…
  • Video
    March 17, 2026

    Engage – London 2026 brought together GBS and sourcing leaders from around the world for 2 days of bold thinking, pragmatic insight, and meaningful connection. From thought-provoking keynotes and practical breakout sessions to interactive roundtables and…
  • Press Release
    March 12, 2026

    Everest Group has released its Top GBS Employers™ 2026 and Top Employers for Tech Talent™ 2026 reports, offering an independent, outside-in perspective on how employers are perceived by current and prospective talent across key global markets.  As Global Business Services (GBS) organizations…
  • Thematic Report
    March 09, 2026

    As the talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, it is vital to maintain a strong employer brand. In a landscape where specialized functional and behavioral skills set the…
  • Thematic Report
    March 09, 2026

    As competition for talent intensifies and demand for high-impact, future-ready skills continues to outpace supply, becoming an employer of choice is increasingly important. Organizations that offer differentiated and credible employee experiences, anchored in growth opportunities, meaningful…

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