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Showing 48 results
  • LinkedIn Live
    April 02, 2026

    GBS leaders and organizational executives faced rising pressure from cost constraints to digital acceleration and talent gaps, making misalignment on value increasingly risky. In this LinkedIn Live session held on April 29, Everest Group experts Rohitashwa…
  • Thematic Report
    Jan. 19, 2026

    Sanofi’s business operations transformation offers a clear blueprint for how enterprises can scale global capabilities to meet strategic goals. This Practitioner’s Perspective shares Sanofi’s journey of building and evolving regional hubs – spanning Bogotá, Hyderabad, Budapest,…
  • Webinar Deck
    Dec. 03, 2025

    Heading towards 2026, traditional global business services models need to keep up with rising enterprise expectations, economic volatility, and the emergence of AI as a transformational force. In the midst of this change, the playbooks of…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar
    Nov. 19, 2025

    Heading towards 2026, traditional global business services models need to keep up with rising enterprise expectations, economic volatility, and the emergence of AI as a transformational force. In the midst of this change, the playbooks of…
  • Blog
    Nov. 05, 2025

      Uzbekistan, located in the heart of Central Asia, is gradually emerging as a destination of interest for foreign investment in Information Technology (IT) and Business Process Services, even as global services delivery models face disruption. The…
  • July 22, 2025

    “Half a trillion dollars and 25 million jobs are ours to lose if we do not act,” warned Gunjan Samtani, Chair of the CII Task Force on Global Capability Centers (GCCs) and Country Head of Goldman…
  • Blog
    April 17, 2025

    Most Global Capability Centers (GCCs) / Global Business Services (GBS) organizations find themselves facing a familiar yet increasingly complex question: Should we deliver services in-house, outsource to providers, or embrace a hybrid model? With service delivery…
  • Market Insights™
    Jan. 22, 2025

  • Thematic Report
    Dec. 18, 2024

    Life sciences GCCs in India are becoming essential innovation and technology development hubs, moving toward complex, value-driven processes across the life sciences value chain. For sustained growth, GCCs need to address key challenges: shifting from a…
  • Executive Briefs
    Dec. 16, 2024

    Since the inception of Global Business Services (GBS), organizations have been refining their resourcing models, balancing in-house operations, outsourcing, or a hybrid resourcing approach. This hybrid model strategically combines the strengths of in-house and outsourced resources,…
  • Event
    Nov. 08, 2024

    Facilitated by Everest Group This roundtable will focus on how Lifesciences GCCs enable technology-powered transformations and maximize strategic value for global businesses. Key themes to be discussed include: The evolving role of Life Sciences GCCs in…
  • Market Insights™
    Nov. 05, 2024

  • Market Insights™
    Nov. 04, 2024

  • Viewpoint
    Aug. 09, 2024

    Life sciences industry organizations seek innovative strategies to streamline operations, enhance efficiencies, and drive sustainable growth. Among these strategies, they prefer the Global Business Services (GBS) model as a transformative approach to revolutionize operations and manage…
  • PEAK Matrix®
    July 10, 2023

    The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and…
  • Thematic Report
    April 24, 2023

    The Cost Benchmarks Book is an off-the-shelf reference for Global Business Services (GBS) professionals to benchmark their in-house delivery costs against market benchmarks and derive back-of-the-envelope business cases. Members can also use the analyst inquiry service…
  • Event
    April 05, 2023

    Life Sciences GBS organizations today have evolved into strategic partners for their enterprises, driving both operational and technological advancements. As part of the evolution, Life Sciences GBS organizations are increasingly supporting critical functions, including R&D operations,…
  • Blog
    March 03, 2023

    With customer demand for financial services rising across geographies, looming recessionary fears and competition is leading enterprises to expand beyond North America and enter developing markets such as the UK, Europe, Latin America, Asia Pacific, the…
  • Thematic Report
    Feb. 08, 2023

    Banks, lenders, FinTechs, and other Banking and Financial Services (BFS) enterprises are rapidly evolving their focus. They are expanding beyond North America and establishing a presence in developing markets, such as the UK, Europe, Latin America,…

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