While business process management and business process automation represent complimentary concepts, they are not interchangeable terms. It’s critical to know the distinctions between the two, as well as their overlapping characteristics, particularly since more C-level executives are actively pressuring IT departments to examine and improve their business process management and automation capabilities.
“Automation can be done as part of the BPM process, but it’s not a core complement,” said Amardeep Modi, practice director and member of the Service Optimization Technologies team at Everest Group. “BPM may or may not involve automating parts of the process; it involves modeling and defining the process and identifying the sources involved, such as databases and systems that are touched.”
