Intelligent Virtual Agents Gaining Acceptance among Corporates | In the News

Will virtual agents replace humans in contact centres? This trend is already happening in many sectors as companies are slowly embracing Intelligent Virtual Agent (IVA) — an automated version of a customer service representative. This trend is happening in the US and APAC regions, and in a small way in India.

“IVA is still in the realm of early adoption today, but that is rapidly changing as enterprises realise what a tremendous opportunity they have to leverage this technology,” said Anil Vijayan, Vice President of research firm Everest Group.

Read more in The Hindu

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.