Cognitive automation tools are relatively new, but experts say they offer a substantial upgrade over earlier generations of automation software. Now, IT leaders are looking to expand the range of cognitive automation use cases they support in the enterprise.
“Cognitive automation is not just a different name for intelligent automation and hyper-automation,” said Amardeep Modi, practice director at Everest Group, a technology analysis firm. “Cognitive automation refers to automation of judgment- or knowledge-based tasks or processes using AI.”
