Reimagine growth at Elevate – Dallas 2025. See the Agenda.

As businesses across industries adapt to the next normal, digital channels are becoming the preferred, or in some cases the only, way of providing customer support for products and services. While many contact centers are simply unable to handle the increased volume of requests and inquiries with their existing workforce and technologies, some enterprises are already rethinking what customer service stands for. Many are turning to sophisticated Digital Employees, also known as, Interactive Virtual Agents (IVA,) enabled with conversational AI and secure backend integrations to deliver customer service in a scalable and cost-efficient way, without jeopardizing quality.

On this webinar, Everest Group’s Skand Bhargava, a featured guest speaker, joins Jonathan Crane from IPSoft, who are the manufacturers of a market-leading digital employee, Amelia, to discuss how IVA and conversational AI can elevate contact center operations. Also joining them will be Gonzalo Gomez Cid from Telefónica who will be sharing his company’s experience in implementing conversational AI in contact centers.

When

May 28th, 2020, 10 AM ET

Presenters

Skand Bhargava
Practice Director
Everest Group

Jonathan Crane
Chief Commercial Officer
IPSoft

Gonzalo Gomez Cid
Global Contact Center Director
Telefonica

 

More from Webinars

Events

Breaking Silos: Systems of Execution in Life Sciences | Webinar

August 26, 2025

8 a.m. PDT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. IST

Webinar

1 hour

Events

Generative AI: The Game Changer for GBS & GCCs | Webinar

August 19, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events

Operationalizing AI: Systems of Executions (SoE) in BFSI | Webinar

August 13, 2025

7 a.m. PDT | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
The Professional Services Commercial Playbook: Pricing, AI, and Business Value

The Professional Services Commercial Playbook: Pricing, AI, and Business Value | Webinar

August 5, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Commercial Excellence in Life Sciences: Why Enterprises are Choosing Specialist Providers

Commercial Excellence in Life Sciences: Why Enterprises are Choosing Specialist Providers | Webinar

July 29, 2025

7:00 a.m. PDT | 9:00 a.m. CDT | 10:00 a.m. EDT | 3:00 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Reimagining Chemicals R&D: How Autonomous Labs Can Accelerate Innovation and Discovery

Reimagining Chemicals R&D: How Autonomous Labs Can Accelerate Innovation and Discovery | Webinar

July 25, 2025

7 a.m. PDT | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour