“Beyond the vision and the investment, I’m very encouraged, said Eric Simonson, managing partner of advisory firm Everest Group. It reminds of the original offshore ADM model (application development model) of starting small and simple, and expanding as the client can digest more.” Read More.
“According to Everest Group latest studies, around $700 million are invested annually on BPO services in LATAM by multinational corporations (MNC), and less than half by local organizations, lead by manufacturing and CPG industries. This trend is not followed by the energy and utilities industry, where 67% of the annualize contract value BPO services contracted are LATAM companies.” Read More.
“A recent report by the Everest Group noted that the MCPO market experienced rapid growth of approximately 20 percent compound annual growth rate between 2012 and 2014, and is now worth more than US$1 billion annually. The report also noted that Latin America – along with Asia – is growing fast in this market.” Read More.
“Salil Dani, vice president of Everest Group, commented: “A highlight of Q1 is that the overall GIC market continued to increase and is shifting toward getting better, thanks to persistent demand from adopters. In particular, we are seeing GIC setups for IT and R&D/engineering work gaining traction, driven by the increased adoption of Social, Mobile, Analytics and Cloud—or SMAC—technologies.” Read More.
“The multi-country payroll outsourcing (MCPO) market, one of the fastest growing markets within the HR outsourcing sector, is now worth more than US$1bn (£653m) annually, according to US-headquartered business advisory firm Everest Group. The market has witnessed about 20% compound annual growth between 2012 and 2014, with momentum expected to continue in coming years, a new report from the group says.” Read More.
“Peter Bendor Samuel, CEO of US-based Everest Group, said if the acquisition goes through, it would be a good strategic fit. Genpact needs to add an IT capability if they are going to successfully play in the transformation market place. Headstrong (an IT services and consulting firm which Genpact acquired in 2010 for $550 million) is not big enough or diverse enough to do the trick. It appears that Genpact finished second in the Igate sweepstakes. With Bain Capital owning a large stake and being on their board, they are being pushed to be aggressive in growth, both organic and inorganic. An IT firm such as Syntel would be accretive to earnings as well as position them well in the changing market place, he said.” Read More.
“Analytics is delivering additional value and generating strategic impact in BPS contracts. Which providers are offering these services, and how are they evolving?” Read More.
“Hewlett-Packard’s decision to cut $2 billion (about Rs 12,700 crore) in costs in its enterprise services business could open up opportunities for Indian technology firms such as Tata Consultancy Services and Infosys, said analysts tracking the development. The planned cuts in the enterprises services division can come from staff reductions, moving more work offshore, delaying or eliminating investments, and writing down assets that are being deprecated, said Peter Bendor-Samuel, chief executive at consulting firm Everest Group.” Read More.
“Captive centers — in-house IT and business process delivery arms — accounted for one quarter of the $150 billion global services market last year, according outsourcing consultancy and research firm Everest Group. While there was significant talk of the demise of the offshore captive center in the previous decade the approach is alive and well in 2015, says H Karthik, partner and leader of Everest Group’s global sourcing research practice.” Read More.
“The hiring that these companies have been doing has changed in the recent past. They are hiring a lot from consulting firms, etc, which could be aimed at giving more structure to their businesses. They perhaps are looking to run their companies more as serious businesses and less as just start-ups,” says Yugal Joshi, practice director at Everest Group. Read more.
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