“IT outsourcing (ITO) in the banking, financial services, and insurance industry witnessed a decline of 5% in number of transactions and a decline of 43% in total value of contracts in 2014, as buyers reduced spend due to high cost pressures from regulatory burdens, according to research by Everest Group.” Read More.
“When Sikka took over, Infosys was already working towards automation and making its offerings more elastic. What Sikka has brought to the table is focus, urgency and a relentless drive to turn Infosys into a customer-centric organisation,” says Peter Bendor-Samuel, founder & CEO of Everest Group, but he adds in the same breath: “Till date, the modest increase in growth the company has seen is attributable to better execution. We have not yet seen significant results from the automation efforts, though these take time to implement and bring to market.” Read More.
“Everest Global just released its Annual Report on Procurement Outsourcing, which it called the dawn of a transformational era, where it found that the procurement outsourcing market is growing at a rapid pace (12% year-over-year in 2014) but that it is in a state of flux with record new deal signings intertwined with high end-of-year terminations (26%), indicative of service provider switching (or, sometimes, the pulling of the function back in-house because not all outsourcing decisions outsourced the right functions).” Read More.
“The Indian firms have been far slower to capitalise on the huge and fast growing digital market place. Accenture and IBM have moved quickly through acquisitions to build large practices and a sizable intellectual property (IP) base,” said Peter Bendour-Samuel, CEO, Everest Group. “The Indian firms have largely been on the sidelines with regard to digital and cloud acquisitions. TCS and others have been busy developing their own IPs and patent base. However, the acquisitive path has allowed Accenture in the digital space and IBM in the cloud space to far outdistance the Indian players, he added.” Read More.
Peter Bendor-Samuel, CEO, Everest Group, an outsourcing consulting and research firm, said: “What Vishal has brought to the table is focus, urgency and a relentless drive to turn Infosys into a customer-centric organisation.” Read more.
“Aftersales services: Leveraging BPO to maximize the cost+value proposition. Aftersales services can contribute as much as 75-80% of an organization’s core business profits, and BPO has emerged as a viable option to tap into its cost-plus-value proposition.” Read More.
“Everest Group said the market grew by 12 per cent last year, reaching $2.2 billion (£1.4 billion), and could grow by the same amount in 2015. It said while cost and spend reduction are still important, buyers are increasingly seeking new value metrics, such as operational excellence, market intelligence, and supplier relationship management.” Read More.
Sarah Burnett, Vice President at Everest Group, opines on the role of technology in Business Process Outsourcing (BPO) and its impact on BPO providers. Read more.
In the summer edition of Professional Outsourcing Magazine, Everest Group analysts Abhishek Singh, Nitish Mittal, and Mayank Maria discuss the European healthcare market. Read more.
“A report published by Everest Group has found that over 70 per cent of enterprises see cyber security as a major concern when adopting new digital technologies such as social media, mobility, cloud and analytics, yet over 40 per cent of those organisations have not invested in digital security sufficiently.” Read more.
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